Amazon and Alibaba have ruffled feathers amongst US auto parts retailers by striking deals with suppliers to sell their products direct.
Pendragon has raised the salaries of its technicians as part of a wider program to retain talented team members and attract 300 new workshop employees amid a push to grow aftersales revenues.
Pendragon chief executive Trevor Finn has reiterated the group’s intention to double used car revenue by 2021 after its H1 financial results revealed a 5.8% fall in new car sales revenues.
CitNOW has bolstered its customer support infrastructure with the appointment of a product expert team.
Post-Brexit tariffs and trade barriers could add 10% to UK car servicing bills, costing car owners an extra £70 per service, according to research carried out by the SMMT.
Vertu Motors has announced the launch of a pioneering apprentice scheme offering the chance for participants to gain a free degree and the promise of an £18,000-a-year base salary.
Inchcape has reported that its UK trading profit was “broadly flat” as its global distribution operation helped the business bolstered revenue growth in the first half of 2017.
AutoVHC’s vehicle health check software has been deployed by Jaguar Land Rover (JLR) dealers in 38 countries.
Damaged company cars can be guided by fleet management firm FMG to Tesco-based rapid-repair Xpress Centres for maximum convenience.
EMaC, a subsidiary of Innovation Group, has reported continued year-on-year growth with over £200M of aftersales revenue generated by service plans in the last 12 months.
BBC Watchdog has joined forces with Auto Express to highlight technical issues experienced by “thousands” of Volkswagen customers following implementation of the dieselgate emissions ‘fix’.
Sytner’s flagship Porsche dealership in Glasgow has emerged as the big winner at the third annual CitNOW Video Awards.
The latest survey from ClickMechanichas revealed that 29% of UK motorists will ignore the engine warning light.
More than a third of car dealership customer records are lacking vital contact details according to research carried out by Marketing Delivery during Q2.
Audi cars are the most likely to pass an MoT first time, closely followed by BMW. Research by Servicing Stop reveals that 86% of Audi passed first time with BMW having an 86% success rate.
Franchised car dealers across the UK could be missing out on an average of £99,200 in lost "red work" sales during 2016, according to data gathered by autoVHC.
Swansway Jaguar has revealed that the Crewe dealership is already performing above target in its first two months of opening.
An apprentice who hadn't been provided with training or the right equipment suffered broken feet after a wheel swap job ended badly.
A study by Santander Consumer Finance has shown that car dealers could be missing out on potential future sales due to lack of long-term loyalty building with aftersales.
While many general managers and dealer principals come from a sales background, the aftersales department isn't often effectively monitored.
