All new Alfa Romeo Giulia, Stelvio and Giulietta models now come with a five-year warranty, three years of free servicing and five years of roadside assistance.
Car dealers could retain more than 60% of customers for MOT and service work if they send timely reminders, according to Marketing Delivery survey.
From diesel and Brexit to the profit potential of used cars and aftersales, we asked five AM100 executives to outline the challenges and opportunities in 2018
Mercedes-Benz Vans has launched a dedicated website for its ServiceCare maintenance plans.
Franchised car dealers have been alerted to an impending heatwave which will see UK drivers spend over £45 million on air conditioning services, and garages “inundated” with re-gas services, according to WhoCanFixMyCar.com.
Perrys Group has celebrated early growth in its Ford sales in Derbyshire following the successful opening of a new £8.5 million FordStore at the heart of Chesterfield.
Legislation must prevent car manufacturers from monopolising access to connected car data in a bid to protect the ‘livelihood of the aftermarket’, says IAAF chief executive Wendy Williamson.
Hardly a month goes by without a car manufacturer laying out their technology and product deployment plans for semi or fully-autonomous vehicles.
EMaC has launched a partnership with payments and consumer finance provider Klarna to offer a new ‘Drive Now, Pay Later’ programme designed to deliver a flexible aftersales offering for car dealers.
A £9,900 improvement in April profits for car dealers could be an indicator “the real prospect of a period of comparative prosperity”, according to ASE.
Suzuki GB has announced the three winners of its Annual Aftersales Guild Awards, hailing the winning manager, advisor and technician as "an inspirational and valuable asset" to its dealership network.
Aftersales departments are enjoying a surge in digital innovation that can increase revenues and improve retention.
Women looking to forge a career in the automotive sector face many of the same challenges they faced 30 years ago, delegates at Automechanika Birmingham were told.
Land Rover came top of the premium car brands as Mini topped the volume sector in the results of JD Power’s latest Customer Service Index (CSI) Study.
Transparent video communications could boost customer satisfaction in response to recent MOT changes, says CitNOW.
Inchcape Technician Charlie Mason was named Mercedes-Benz Passenger Car Technician Apprentice of the Year as the Gereman premium brand recognised its top apprentices at an annual awards ceremony.
Franchised car dealers delivered an aftersales bounce-back to end Q1 following a slump in in the last quarter of 2017, according to autoVHC.
This short film from Secure Valeting looks at how car dealerships can outsource their valeting and other operations.
This short film from eDynamix gives advice to car dealers on how to increase aftersales profitability.
Severe penalties for vehicles ruled unsafe by the new MOT regime may create upsell opportunities for franchised dealers
