Three new car retailer signings have taken the RAC Dealer Network above the 1,400 member mark as it targets a 1,550-strong total by the end of 2019.
Dealer service departments are not communicating with customers in the ways they expects, according to the latest JD Power Customer Service Index (CSI).
Seat UK has launched a new commtment to fleet operators which aims to offer a wide-range of perks to boost convenience, reduce cost and deliver the highest levels of fleet aftersales service.
MG Motor UK has launched a new online aftersales dealer portal which enables its franchised retailers to access the latest aftersales marketing, parts and pricing information.
The next decade will see fiercer competition between franchised and independent dealers for aftersales customers, warns Dr Andrew Tongue, research director with the ICDP.
LSH Auto UK has officially opened its new Mercedes-Benz ‘Centre of Excellence’ for used cars in Erdington, Birmingham.
Car retailers were unable to take advantage of a milder February on their forecourts as profitability statistics published by ASE showed a £19,600 loss during the month – matching 2018’s performance.
It’s no secret that car sales are increasingly influenced by technology, with digital tools and services now forming a central part of the customer journey.
Fix Auto UK has announced that it acquired its first wholly owned independent repair centre, formerly Daventry Panel Craft.
Hatfields Group’s Wakefield dealership was named as Jaguar’s retailer of the year while Shukers Group Ludlow operation received the same accolade from Land Rover as JLR recognised its top car dealers of 2018.
A YouGov survey commissioned by The Motor Ombudsman has revealed that 47% of car owners are unaware that they can extend the vehicle manufacturer’s warranty once it expires.
Halliwell Jones' Warrington BMW dealership has lodged a planning application which would allow it to make use of derelict land to store 150 vehicles in preparation for the arrival of vehicles subject to the brand’s “safety critical” recall.
Sytner has congratulated the winners of its 2019 Elite Technician competition and results of the practical challenge.
Park’s Motor Group’s McLaren Glasgow dealership has been named as the British supercar brand’s European Retailer of the Year for the third time in four years.
J & A Rigbye & Sons was named Citroën UK's retailer of the year as it scored an awards hat-trick and the brand hosted ‘The Party of the Century’ to celebrate its 100th anniversary.
Renault Retail Group has been fined after health and safety inspectors discovered evidence of serious safety breaches relating to faulty vehicle lifts at its dealerships in Coulsdon and West London.
Sytner Group has secured a long-term lease on a 34,000 sq-ft building as part of plans to create a PDI and aftersales facility for its premium and luxury car franchises.
Car parts will not attract an import tariff if the UK Leaves the EU under a ‘no deal’ scenario, scrutiny of a 1,477-page hard Brexit plan has revealed.
Marshall chief executive Daksh Gupta said that the group is well-placed to make “another Ridgeway-style acquisition” as he highlighted a strong balance sheet amid 2018 financial results which revealed a 2% decline in turnover.
Lookers recorded a 9% decline in pre-tax profits despite growth in aftersales and used cars as WLTP impacted new car supplies and economic uncertainty impacted consumer confidence in 2018.
