BCA introduces click and collect service

BCA has introduced a digital click and collect service for auction purchases, to meet the changing needs of customers in the post-coronavirus market.

With the new click and collect service, BCA customers can pre-book collection slots for the vehicles they purchase online.

Over 5,000 buyers used the new service in the first two weeks following its launch in early August, according to BCA.

Customers follow the online booking process through the My Collections portal in MyBCA, which displays the vehicles ready for collection and sorted by remarketing centre location.

Buyers can select any available date and time to book a collection for one or more vehicles and provide details of the driver or transporter who will collect.

Stuart Pearson chief executive officer at BCA UK Remarketing, said: “With the ongoing effect of Covid-19 continuing to impact operations across many parts of the automotive value chain, BCA is committed to developing innovative digital solutions to support all our customers and keep the motor industry moving.”

“With all our selling activity taking place online, BCA have developed this new digital click and collect service to help our buyers plan their vehicle collections efficiently and hassle free.

“BCA customers who use click and collect get to control when they pick up their vehicles and improve efficiency and save time because their vehicles are ready and waiting for them at the pre-booked slot. It’s by far the most convenient option for our buyer customers.”

From March 26, BCA's auctions went online only to "priortise the well-being of customers and staff” amid the COVID-19 coronavirus outbreak.

Pearson said: “All BCA sales currently remain online for trade account holders only and we’re keeping close to the latest government guidance in order to protect our people, customers and suppliers.”