CitNOW has announced the promotion of Sarah Sylvester to head of customer service after four years with the company.

Sylvester’s (pictured) new role follows her previous position as UK sales manager and subsequently head of business development.

She will lead a focussed programme ensuring customers receive the highest levels of customer service at every stage of implementing and using automotive video.

CitNOW’s chief executive, Alistair Horsburgh, said: “It’s now ten years since CitNOW created the automotive video space and the time is right to build on our success with a re-energised customer service programme.

“Sarah’s experience with CitNOW and our customers at the coalface of what we do - means we can really build on the previous decade and deliver an outstanding service as the business continues to grow.”

The internal appointment comes as CitNOW “reinforces” its customer-led approach with new branding, website and strategy aimed at delivering enhanced customer service to automotive video users.