In his time leading the business Adam McCullagh, Jardine Motors Jaguar Land Rover (Wolverhampton) head of business, has created a desirable destination for people to work, allowing profits and performance to naturally follow.
The strength of his submission for the Dealer Principal/General Manager of the Year category at the 2024 AM Awards led the judges to select him as winner out of a trio of finalists.
McCullagh leads a team of 82, which have taken the business from the bottom quartile for ‘most key performance indicators’, including customer satisfaction, to now being an upper quartile business, with the site increasing its turnover by 35% in the past two years.
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Spotlight on the customer
In this issue:
What consumers really want - trends and habits dealers must understand to provide the right buying experience
Barriers to EV purchase - many private motorists need extra help before they take the plunge
Delighting used car buyers - it's essential for retailers to offer tailored experiences and great value
Aftersales customer care - valuable interactions are vital as dealerships face fishing in a diminishing pool
A customer-first future - Steve Young, ICDP MD, gives AM an exclusive insight.
Read nowAuthor:
Tom Seymour
Freelance writer
Freelance writer for AM, Tom Seymour has been a specialist B2B journalist covering the automotive sector for over 14 years. He started his freelance career in 2015 and currently writes for a variety of automotive, business and technology publications.
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