Eight questions to... Rygor Commercials parts manager Chris Marsh

In the latest of the regular ‘Eight questions to…’ Q&A series AM magazine chats to Chris Marsh, group parts manager at Mercedes-Benz truck and van dealer Rygor Commercials.

What are the main responsibilities of your role?

Ensuring our eight parts managers and our entire parts team is engaged and motivated to provide exceptional customer service. It’s all about the fastest route to get parts to our customers, whether they are trade, retail, key accounts or our own workshop, to ensure we maximise vehicle uptime. Keeping our customers’ vehicles on the road is the most important thing, as they all have jobs to do themselves and their fleets are an essential part of this. As a business we work hard to ensure the accurate and smooth supply of commercial Mercedes-Benz GenuineParts to customers, and central to this is utilising every avenue to get the right part, to the right place at the right time. We regularly check stock levels and think outside the box to be able to supply our customers with what they need, including national and European stock searches where required.