The Motor Ombudsman has urged consumers to look out for its logo when considering a workshop for their car’s winter checks and servicing.
While franchised dealers hope investment and training requirements will deter independents, AM’s survey suggests most workshops are unprepared for boom in AFVs.
TecAlliance has reacted to Warrantywise’s recent customer survey results on workshop mistrust by calling on aftersales providers "to provide an effective response to the constant stream of criticism”.
Are your dealerships' workshops prepared for electric vehicles and hybrids? Have your say in AM's monthly survey - closes Sunday at midnight.
A survey of 6,000 garages across the UK has identified that franchised retailers charge an average of 40% more than their independent rivals for an hour's workshop labour.
VehicleVision has secured a three-year extension to its contract with Audi UK which will see it provide the Audi Cam aftersales video solution for the bnrand's dealer network.
An air ambulance was called to an Arnold Clark dealership after a 55-year-old employee suffered leg injuries in an incident in its workshop.
Multi-technician teams may boost labour hours and customer satisfaction
Alternative-fuelled powertrains, the connected car and even ‘virtual’ technicians are changing how franchised dealers will provide, and profit from, aftersales.
The number of workshop bookings has declined by 2.4%, from 35.2 million entries in 2013 to 34.36 million in 2014, according to research released by Castrol.
The number of franchised dealer workshops has declined by 19.2% or 1,235 locations to 21,358 in total in the UK between 2004 and 2014.
