CDK Global has developed a connected workshop concept, using a suite of digital aftersales tools that combine as one solution.
Vospers has targeted greater aftersales efficiency from its £12m supersite which is scheduled to open in Exeter later this year.
Glyn Hopkin claims that it has halved aftersales lead times with the creation of a new multi-brand aftersales facility to support its Nissan, Fiat, Abarth, Alfa Romeo, Jeep and Renault retail sites in Chelmsford.
The average franchised car dealer missed out on £429 million of aftersales income by selling just 53% of urgently required work, according to the findings of autoVHC’s annual aftersales report.
Franchised car retailers in the North West should be filling their workshops with vehicles damaged by the capital’s gaping pot holes, according to data which suggests vehicles have sustained £915 million of damage due to rutted roads.
Franchised car dealerships experienced a 24% slump in workshop activity during Q4 as 323,000 fewer vehicles passed through their aftersales departments, according to autoVHC.
Dealers are being urged to recognise aftersales and servicing as a way to combat the decline in the new car market, by Incadea UK managing director Paul Humphreys.
The Department for Transport has ditched plans to extend the wait on a new car's initial MOT from three to four years due to concerns about road safety, following Government consultation period.
Epyx has announced the release of a new reporting platform designed to give aftersales departments an enhanced insight into their business.
Volvo has opened a new £6 million training and development centre in Daventry to help support its ambitions to become a leading premium brand competitor in the UK.
The Institute of the Motor Industry is preparing for a meeting with the Minister of State at the Department for Transport to discuss the implementation of a Licence to Practice for technicians working on high-voltage AFVs.
The Institute of the Motor Industry (IMI) has joined with the Shadow Minister for Transport Karl Turner to request an amendment to be made to the Automated and Electric Vehicles Bill.
The Motor Ombudsman has urged consumers to look out for its logo when considering a workshop for their car’s winter checks and servicing.
While franchised dealers hope investment and training requirements will deter independents, AM’s survey suggests most workshops are unprepared for boom in AFVs.
TecAlliance has reacted to Warrantywise’s recent customer survey results on workshop mistrust by calling on aftersales providers "to provide an effective response to the constant stream of criticism”.
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A survey of 6,000 garages across the UK has identified that franchised retailers charge an average of 40% more than their independent rivals for an hour's workshop labour.
VehicleVision has secured a three-year extension to its contract with Audi UK which will see it provide the Audi Cam aftersales video solution for the bnrand's dealer network.
An air ambulance was called to an Arnold Clark dealership after a 55-year-old employee suffered leg injuries in an incident in its workshop.
Multi-technician teams may boost labour hours and customer satisfaction
