Suzuki has been ranked the top automotive brand in the latest bi-annual Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI).
Suzuki GB has been ranked as the top automotive brand for customer satisfaction in the Institute of Customer Service’s UK Customer Satisfaction Index (UKCSI).
A decline in the availability of cars during a year hampered by COVID-19 and supply constraints has been blamed for record automotive customer complaints in 2021.
The only carmakers to feature in the UK's top 50 organisations for customer service, the UK Customer Satisfaction Index, are Asian brands Suzuki, Hyundai, Kia, Toyota and Honda.
Land Rover has topped the automotive brands featured in the annual UK Customer Satisfaction Index (UKCSI) for 2016.
Companies winning the hearts, minds and, crucially, custom of consumers are those which deliver a personal experience.
The quality of customer service provided by car brands has gone into reverse.
Car manufacturers’ staff incompetence and poor attitude is 'damaging consumer trust'.
