Thatcham Research has outlined how automotive repair and insurance companies should manage vehicle repairs involving Advanced Driver Assistance Systems (ADAS).
Buying and running a car is not the set of discrete transactions it once was: drivers no longer buy a car from one place, have their vehicle serviced by another and then sell it on elsewhere.
CitNow has reached a ‘landmark’ million customer videos in March, reflecting the automotive industry’s use of video technology.
Pentagon Motor Group has adopted Apple’s Business Chat technology across its dealerships to allow customers to communicate via instant iMessage.
Google Maps has launched a new function which delivers real-time search results detailing electric vehicle (EV) charge point availability.
Direct Line has teamed up with Thatcham Research, DG Cities and the Women’s Engineering Society to deliver a view of the car workshop of the future in a bid to attract an new generation of technician talent.
Santander Consumer Finance (SCF) has announced the release of an enhanced renewals platform which offers free training for car dealerships' sales staff.
Auto Trader is replacing its i-Control used car stock pricing platform with a new Retail Accelerator platform in an effort to help retailers claw-back some of the £290 million lost to overage stock each year.
Dealer service departments are not communicating with customers in the ways they expects, according to the latest JD Power Customer Service Index (CSI).
MG Motor UK has launched a new online aftersales dealer portal which enables its franchised retailers to access the latest aftersales marketing, parts and pricing information.
Drive Vauxhall retailers will take part in a two-week training roadshow from CitNOW to improve the Group's video engagement skills.
CarGurus claims to have driven lead generation growth of upto 32% for car retailers through a new paid-for search offering launched as a result of its new partnership with Google.
Nearly three quarters of car owners (71%) have said they are now considering an electric vehicle (EV) as their next car, up from 25% in September 2017, according to research by Auto Trader.
The Capgemini Research Institute has found that just 10% of major automotive companies are implementing artificial intelligence (AI) projects at scale, despite evidence that the technology could add millions to their profits.
The move towards an electric vehicle (EV) future is gathering pace might be led by automotive manufacturers but it presents car dealerships with range of revenue-driving opportunities.
Dragon2000 has warned dealers and their customers against being targeted with phishing and email scams as problems increase.
Volvo Cars has introduced a direct consumer business arm as part of an executive restructure designed reshape “what a car is, how people expect to be transported and how they interact with a car”.
The role of technology in the car buying process has been fraught with both opportunities and challenges for a number of years.
BMW and Mercedes-Benz parent company Daimler have announced plans to embark on a “long-term strategic cooperation” to boost their respective development of autonomous vehicle technology.
Vehicle manufacturers need to engage in greater levels of ‘calibration collaboration’ to deal with the rectification of new advanced driver assistance systems (ADAS), if they are to assure a swift turnaround of accident repair work and avoid ‘bodyshop backlogs.’
