More than 2,800 consumers have complained to The Motor Ombudsman (TMO) in the last 2.5 years about warranty products they've been sold.
The Motor Ombudsman has revealed that despite an upsurge in demand for assistance, the 10-year anniversary of its Service and Repair Code reveals a positive picture of the UK's automotive sector.
A new free-to-use mediation service has been launched for car owners.
Motor Codes has defined best practice for the sale of new and used cars, and the supply of associated finance and warranty products, with the launch of its Vehicle Sales Code.
Online reviews give your business the opportunity to promote its areas of excellence and to fix any areas where customers find it lacking.
SsangYong and Infiniti UK have taken the number of car manufacturers who have signed up to Motor Codes’ CTSI-approved code of practice to 39.
Motor Codes’ codes of practice for service and repair, vehicle warranty products and new cars have all met the stringent requirements of the Chartered Trading Standards Institute Consumer Codes Approval Scheme.
With the recent introduction of Alternative Dispute Resolution (ADR) legislation and the game-changing Consumer Rights Act 2015, the number of claims made by motorists against independent garages, franchise dealers and authorised repairers is on the rise.
AA Garage Guide has entered into a strategic partnership with the Institute of the Motor Industry (IMI) and Motor Codes in a bid to steer consumers to top-rated service providers.
Renault is the first manufacturer to subscribe to Motor Codes’ new Consumer Rights Act online training programme.
Motor Codes, the consumer watchdog for the motor industry, warns the October 1 deadline to register with Alternative Dispute Resolution provider is nearing.
Motor Codes, the consumer arm of the SMMT, has been appointed one of the automotive sector’s first Alternative Dispute Resolution providers.
Motorists have the opportunity to find out whether they car is on a safety recall list.
The government-approved garage scheme Motor Codes has revealed the UK's most trusted garages, as voted by customers of its garage network.
Motor Codes has launched its Garage of the Year 2015 competition and is encouraging consumers to rate their garage.
