Kia UK has been running a leadership development programme designed to give Kia dealership staff specialist leadership and development skills.
AM’s latest ‘General Managers Guide to…’ webinar is set to offer insight from Lookers, Picador, Sandicliffe and Wessex Garages on how to tackle the issue of car retail’s ‘lost’ customers.
Toyota franchised car retailers John Roe Grimsby, Ron Brooks Motor Group and Burrows Motor Company have all been awarded with the brand’s Ichiban awards for excellence in customer service.
Car buyers are more likely to recommend dealers that offer add-ons than those that do not, according to a new study by JudgeService.
Despite our changing habits as consumers, as we embrace digital channels, many of us still want to experience a face-to-face interaction for that moment when we sign on the dotted line for a new car.
A customer video created by the aftersales team at Vertu Motors’ Macklin Motors Edinburgh East Hyundai has secured a global customer service award from the Korean car maker.
A new technology platform has been launched to help dealers drive longer customer relationships and greater lifetime value.
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker responds to a recent AM webinar, concluding that accessibility is now the key ingredient for any car retailer's reputation.
Sytner Group has teamed up with luxury car franchise partner Rolls-Royce Motor Cars to offer a real-life hero the chance to experience an all-expenses day out in London.
Almost half of in-market car buyers expect to make a purchase before the end o the year, according to research from What Car?.
In his latest 'Viewpoint' opinion article for AM, Professor Jim Saker reflects on the positive impact that COVID-19 safety measures have had on customer experience in car retail.
Automotive retailers that can leverage their customer data will be best placed to face any future challenges with the automotive retail model, according to customer relationship management (CRM) specialists Salesforce.
The link between customer feedback and how this can drive loyalty will be explored in depth as part of Reputation's Operational Excellence session at AM Live tomorrow.
Niall Fitzgerald, a former CEO of Unilever, once said, “Data makes your briefcase heavy. Insight makes you rich.” It’s an approach that will guide the rapid advancement of online automotive retail.
Vanarama has beaten the likes of BT, Vodafone and DHL Supply Chain to no fewer than seven gold awards at UK Customer Experience Awards.
Snows Motor Group emerged from Reputation’s 2021 Auto Report to secure top place in the rankings of UK car retailers by online reputation – with Hyundai the leading car manufacturer.
Reputation is proving “the difference between success and failure” for car retailers navigating a period rocked by vehicle supply shortages in a market buoyed by strong consumer demand.
The AM Awards judges voted Peter Vardy Group as winner of the 2021 event’s Best Online Consumer Experience.
Accrington Garages Vauxhall leveraged its family-run ethos to claim the AM Awards 2021’s Best in Customer Service accolade.
Constant evolution and improvement of the Milton Keynes Toyota retail formula were recognised by judges as Steven Eagell’s flagship site was named Best Dealership at the AM Awards 2021.
