Bristol Street Motors Citroen Burton is introducing a new service to help improve customer service for hearing-impaired customers.
Throughout the COVID-19 pandemic more and more automakers have turned to the online world to sell their cars.
In the wake of a COVID-prompted shift in the way car retailers engage with their customers a panel of experts are set to debate consumer enquiry best practice in an AM webinar tomorrow.
Social media has become a key mouthpiece for vulnerable customers and car retailers must be ready to identify their needs and respond with empathy, according to The Motor Ombudsman.
Citroen UK has introduced a sign language video service across its sales and aftersales network, to support deaf and hard of hearing customers.
Recent figures suggest that we’re finally emerging from the worst period for new car sales in living memory.
Reynolds and Reynolds has completed the acquisition of car retail customer contact specialist Gubagoo to drive forward the development of its Reynolds Retail Anywhere platform.
Online car buying platform Carzam has launched a new Chat and Buy service that allows buyers to reserve a vehicle while they discuss it with the company’s sales team.
In today’s world, technology has the power to transform customer experiences and relationships, but the car buying and servicing progress may still be viewed as inconvenient and impersonal by many customers.
A Motor Ombudsman survey of 1,873 motorists has found that 62% would want to visit a car showroom in person before buying a new car.
Autofutura has acquired Chysalis Loyalty to combine the lead management and customer retention knowhow for car retailers, manufacturers and fleet operators.
Growing interest in electric vehicles (EV) suggest that motorists may be gearing up for Government’s anticipated announcement of a 2030 ban on new petrol and diesel car sales.
Volkswagen Group’s new customer contact centre is set to be operated from a new 22,000 square-foot facility in Leeds after its appointed US service operator TTEC to operate the service.
Kia Motors UK has launched the MyKia app to give owners access to new services and tools on their mobile phone.
A new smartphone app is helping car dealers manage customers and maintain COVID-19 social distancing regulations via their mobile device.
Less than 12% of the UK's franchised car dealerships were “fully staffed” amid signs that customer confidence was continuing to steadily increase at the start of July.
CarGurus has announced the integration of WhatsApp to its UK marketplace.
Car buyers across the UK are following the national trend of keeping their spending locals, according to insights identified by heycar.
New data from dealers across the UK shows a strong recovery in the first week in June as lockdown begins to lift, according to Dealerweb.
Car retailers are still working to address an “underlying demand that needs to be served”, according to lead management specialist Dealerweb – with 500 car sold by its clients last week alone.
