Recent figures suggest that we’re finally emerging from the worst period for new car sales in living memory.
Reynolds and Reynolds has completed the acquisition of car retail customer contact specialist Gubagoo to drive forward the development of its Reynolds Retail Anywhere platform.
Online car buying platform Carzam has launched a new Chat and Buy service that allows buyers to reserve a vehicle while they discuss it with the company’s sales team.
In today’s world, technology has the power to transform customer experiences and relationships, but the car buying and servicing progress may still be viewed as inconvenient and impersonal by many customers.
A Motor Ombudsman survey of 1,873 motorists has found that 62% would want to visit a car showroom in person before buying a new car.
Autofutura has acquired Chysalis Loyalty to combine the lead management and customer retention knowhow for car retailers, manufacturers and fleet operators.
Growing interest in electric vehicles (EV) suggest that motorists may be gearing up for Government’s anticipated announcement of a 2030 ban on new petrol and diesel car sales.
Volkswagen Group’s new customer contact centre is set to be operated from a new 22,000 square-foot facility in Leeds after its appointed US service operator TTEC to operate the service.
Kia Motors UK has launched the MyKia app to give owners access to new services and tools on their mobile phone.
A new smartphone app is helping car dealers manage customers and maintain COVID-19 social distancing regulations via their mobile device.
Less than 12% of the UK's franchised car dealerships were “fully staffed” amid signs that customer confidence was continuing to steadily increase at the start of July.
CarGurus has announced the integration of WhatsApp to its UK marketplace.
Car buyers across the UK are following the national trend of keeping their spending locals, according to insights identified by heycar.
New data from dealers across the UK shows a strong recovery in the first week in June as lockdown begins to lift, according to Dealerweb.
Car retailers are still working to address an “underlying demand that needs to be served”, according to lead management specialist Dealerweb – with 500 car sold by its clients last week alone.
Moneypenny and Inductus have joined the list of suppliers offering services for free in a bid to help car retail businesses cope better with the impact of COVID-19 cornoavirus.
Car retailers are continuing to respond to customer enquiries despite the coronavirus-prompted closure of showroom across the UK, data published by Dealerweb has revealed.
As the ‘social distancing’ measures introduced to help limit the spread of COVID-19 coronavirus start to bite, it is inevitable that those vehicle showroom and workshop facilities that remain fully open will experience a reduction in consumer footfall.
The volume of customer enquiries made to UK dealerships rose by 20% year-on-year during Q3 of 2019, according to new data published by Marketing Delivery.
Car buyers are two-and-a-half times as likely to purchase a car of they have been introduced to a car dealerships manager during their visit to a showroom, JudgeService has revealed.
