Marshall Hyundai Gloucester has won the Best In Customer Service Award at the 2022 AM Awards for car dealers. Lookers Northallerton Volkswagen and Roadside Garages were highly commended.
MotoNovo Finance has recognised three dealers who have gone the extra mile in the last year, at its annual Extra Mile Awards.
A BBC Watchdog investigation has called into question online car retailer Cazoo’s 300-point check on all its vehicles after failing to uncover documentary evidence of such scrutiny being carried out.
Gravells Bridgend has won the Dealer of the Year Award at the 2021 Kia UK Dealer Excellence Awards.
A new technology platform has been launched to help dealers drive longer customer relationships and greater lifetime value.
Eden Motor Group chief executive Graeme Potts said that one of the business’ used car customers was “bowled over” when they became the surprise recipient of a £10,000 cash giveaway.
The consequences of the global pandemic have been profound. Like many other sectors, large swathes of the automotive industry had to scale back or even stop production in the early stages of COVID-19, with a gradual reopening as restrictions eased during 2020.
A new digital tool has been developed by Drivvn with aim of helping retailers manage customer relationships through lengthy new car delivery delays.
Consumers love Porsche's sales experience the most in the UK, according to Driver Power annual research published by Auto Express today.
Social media has become a key mouthpiece for vulnerable customers and car retailers must be ready to identify their needs and respond with empathy, according to The Motor Ombudsman.
Almost two thirds of UK car buyers will steer clear of showrooms that have fully embraced July 19’s “freedom day” by ditching their COVID-19 safety measures, a What Car? survey has revealed.
Car retailers across the UK are expected to follow Marshall Motor Group’s lead in maintaining COVID-19 safety measures in showrooms amid rising cases and soaring self-isolation orders.
In his latest guest opinion article for AM, Prof Jim Saker questions whether a car manufacturer's 'teddy in a box' free gift was appropriate for a "grumpy old academic".
Volkswagen retailers across the UK have introduced Tjekvik's airport-style self-check-in digital kiosks in a bid to facilitate a contactless aftersales service.
Car buyers are keen to embrace safety-focussed semi-autonomous driver aids but cool on the prospect of handing the helm wholly to a self-driving car, according to a CarGurus survey.
More than two-thirds (71%) of car showroom visitors feel they are safer than the supermarkets that were allowed to remain open throughout the UK’s lockdown periods, a What Car? survey has found.
MotoNovo has urged dealers to ‘be prepared’ for car buyers' greater levels of interest in a dealer’s finance commission.
Lookers’ Kia Stockport car dealership has been named as the Korean car brand’s Dealer of the Year and claimed its Sales Excellence Award at the annual Kia Dealer Excellence Awards 2020.
Research by eBay Motors Group has showed that 56% of car buyers “definitely” want to visit a dealership as part of their next car purchase, with 24% saying they would “probably” visit.
The Financial Conduct Authority (FCA) has confirmed its move to ban all discretionary commission models in motor finance to save car buyers £165 miilion-per-year and eliminate “conflicts of interest” in the sector.
