CitNOW has won the Supplier of the Year category at the 2022 AM Awards, its third consecutive win of the trophy, which is voted for by AM readers.
There are now more avenues for car dealerships to sell their vehicles than ever before but has the part-exchange process truly embraced the transparency of a truly omnichannel customer journey?
CitNOW has announced the winners of its annual Digital Spotlight Awards, which recognise automotive businesses with the best digital customer communications.
City West Country’s Mercedes-Benz South West car retail operations has celebrated success in Best Companies’ Q1 workforce satisfaction survey.
Even the traditionally slender margins that car dealerships make on new and used car sales once all the overheads have been factored in, aftersales is key to profitability.
Aftersales departments have been kept busy for the best part of a decade by a buoyant new car market with each dealerships’ own customer base keeping workshops full.
2021 AM Awards winners TrustFord and CitNOW are our guests for the 1st AM News Show monthly podcast for the UK motor retail industry, produced by Armchair Marketing
Coronavirus lockdowns made the UK motor retail industry more reliant than ever on digital channels of communication.
Automotive retailers will be able to benchmark their digital capabilities as CitNOW Group sets out what it deems as the ultimate digital customer journey at AM Live 2021.
CitNOW has integrated Bumper’s buy-now-pay-later technology into its Workshop electronic vehicle health check (eVHC) tool.
CitNOW has expanded its international portfolio with the addition of two automotive software providers, Quik and Reef Business Systems.
A new online platform to help dealers manage the part exchange process has launched.
Retailers could be missing an opportunity to communicate with female buyers in the car-buying journey by utilising video, CitNOW research suggests.
Dealers are increasingly communicating with customers via live video according to CitNOW, which reports a 244% increase in live sessions during the latest lockdown when compared to the Autumn lockdown period.
CitNOW has refreshed its annual awards programme with a renewed focus on dealers’ digital communications.
CitNOW will reveal insight into the accelerated pace of digital change in the UK car retail sector since the start of the COVID-19 at AM Live Virtual 2021 – offering advice on the advances yet to come.
Showroom software firm Dealerweb has been bought by CitNOW in a deal which the video software experts believes will leverage innovation and help motor retailers provide "an outstanding customer experience".
CitNOW has enhanced the audio quality of car dealers' presentations with a new Dolby.io-powered Clarity offering after retailers rated video as their most valuable tool in 2020.
Just as car dealers have had to adapt to responsible retailing standards, with PPE, limits on customers and virtual meetings, so automotive industry suppliers have had to play their part.
CitNOW has expanded its range of products to suit the increased demand for video-based services in the motor retail sector.
