Three years after Volkswagen Group UK began implementing agency-style contracts for some of its dealer networks selling electric vehicles, the business is now considering reversing its rollout.
A "review of its sales model" is under way by bosses in Germany and expected to be completed by the end of March 2025, the vehicle manufacturer has confirmed.
Volkswagen Group said its long-term ambition remains "a full agency" sales model, however it believes it may need a different approach "in the short- to mid-term" to better serve its customers.
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Spotlight on the customer
In this issue:
What consumers really want - trends and habits dealers must understand to provide the right buying experience
Barriers to EV purchase - many private motorists need extra help before they take the plunge
Delighting used car buyers - it's essential for retailers to offer tailored experiences and great value
Aftersales customer care - valuable interactions are vital as dealerships face fishing in a diminishing pool
A customer-first future - Steve Young, ICDP MD, gives AM an exclusive insight.
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An award-winning journalist and editor, with two decades of experience covering the motor retail industry, and accredited by the Institute of Leadership and Management (ILM) plus the National Council for the Training of Journalist (NCTJ)
As editor of AM since 2016, Tim is responsible for its media content, planning and production across AM's multiple channels, including the website, digital reports, webinars, social media and the editorial content of AM's events, Automotive Management Live and the AM Awards. His focus is on interviewing senior leaders of franchised dealer groups and motor manufacturer national sales companies to examine latest developments in UK motor retail.
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