Tesla is exploring steps it could take to support the used EV market no matter whether it's an independent, franchised dealer or its own dealerships that are stocking its cars.

A decade since the first Tesla showrooms opened in the UK, and now that Tesla sells more new cars in the UK annually than Mini, it needs to protect its residual values and encourage more used car buyers to  consider switching to electric, so is introducing a certified pre-owned scheme for its used vehicles.

Mark Smith, Tesla's used car lead for UK and Ireland, told the annual Vehicle Remarketing Association (VRA) conference last week: “We’ve very much been a new car business since the outset, and we’re now transitioning to that new and used car business.

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Spotlight on the customer

In this issue:

What consumers really want - trends and habits dealers must understand to provide the right buying experience

Barriers to EV purchase - many private motorists need extra help before they take the plunge

Delighting used car buyers - it's essential for retailers to offer tailored experiences and great value

Aftersales customer care - valuable interactions are vital as dealerships face fishing in a diminishing pool

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