Citroën UK, which operates more than 230 dealerships in the UK, has appointed Manheim Aftersales Solutions (MAS) as one of its preferred supplier of electronic vehicle health check (EVHC) software.
Hankook UK has appointed Drew Chapman to the newly formed sales manager, car fleet & franchise role.
A new service, reputed to be the first in the world, has been launched in the UK, allowing aftersales departments to identify the correct special service tool for any UK-registered passenger car or LCV.
Claims management company Vamco says it has become the first in its sector to operate its own in-house law firm.
Audi dealers in the UK will now offer real-time online service booking for customers.
Mercedes-Benz will not be increasing prices for commercial vehicle customers on service contracts this year.
Poll shows 80% of dealers believe service plans are profitable for the business
I was speaking at the AM Hit for Six Conference in Oxford, elaborating on the thesis that customer satisfaction is a weak measure of loyalty or even repurchase intention.
AM's popular aftersales conference returns on April 24 with a focus on maximising profit potential and boosting customer loyalty.
Exide Transportation, a division of Exide Technologies, has signed a three-year supply agreement with the RAC expected to represent 160,000 battery sales a year.
Parts supplier Groupauto has launched a Motor Codes backed approved scheme for independent garages which has ambitions for 500 members by this spring.
Vauxhall is offering a free £40 MasterFit voucher for any Vauxhall owner who signs up to its MasterFit Service Club before March 31.
Outsourced car valeting provider Autoclenz Holdings has undergone a successful £4m management buyout.
A guest blog from Guy Allman, chief executive at BTC, on changing mindsets in the service department to help staff realise their potential.
Honda (UK) has introduced two new initiatives for leasing and fleet customers.
Plans to offer practical driving tests from branches of Halfords have been given the go ahead by Road Safety Minister Stephen Hammond.
Subaru UK has taken the decision to offer a five year/100,000 mile warranty on all of its new cars to replace the three year/60,000.
Dispatches, the Channel 4 investigative TV show, is looking into the car insurance industry in a new programme which looks to uncover the influence insurers and accident management companies have over bodyshops’ workflow and profit margins.
Service plan provider RAC Warranty says independent used car dealers are upping their game in response to ‘being increasingly squeezed’ in the older car sales and aftersales markets.
New research by the Society of Motor Manufacturers and Traders (SMMT) suggests that younger drivers are more likely to neglect basic vehicle maintenance.
