The Mercedes-Benz commercial vehicle dealer network is looking to stand up against main rival Ford with 24-hour breakdown service cover across its 98 dealerships.
An initiative at the Goodwood Festival of Speed this month will reward any Mercedes-Benz customers for their loyalty to the premium brand.
Research by Accident Exchange suggests many dealers missed out on up to £38,000 during the last nine months by not investing in accident aftercare training for new receptionists.
Marshall Motor Group and Mitsubishi Motors have worked closely with Motor Codes, the Trading-Standards-approved garage scheme, to develop its online service and repair ratings system.
The Institute of the Motor Industry (IMI) has announced enhancements to its membership benefits aimed at automotive technicians and trainers.
Britain’s car owners are still far from fully satisfied with the garages they use to get their cars serviced and mended.
The average distance that motorists drive between oil changes has fallen to 10,066 miles, representing a year-on-year fall of 5.5%, according to new data released by Castrol Professional.
Warranty Direct is appealing for motorists’ help in compiling the most comprehensive study of UK used car ownership ever conducted.
The Independent Garage Association’s (IGA) Trust My Garage (TMG) scheme is set to become a government approved code specifically for the independent garage sector.
Simple solutions to making sure you do everything to encourage customer loyalty.
Independent repairer, Caroline’s Cars, in Norwich is celebrating 10 years in business with a focus on creating a female friendly service environment and the business is now looking to franchise the idea across the UK.
Autodata has agreed to a three-year contract to supply over 280 Halfords Autocentres in the UK with its online product containing manufacturers' technical information.
Dealers can still access the AM Aftersales Conference ezine special which features round-ups from the event and video interviews.
According to new data from Complete Automotive Solutions (CAS), part of the Manheim Group, many dealers achieved better than predicted aftersales revenue last year.
Kia Motors (UK) is recalling 25,192 vehicles for the replacement of a possibly faulty brake light switch on a variety of cars built between 2006 and 2011.
Hyundai has changed 40% of its dealer network as it embarks on a drive to improve the experience in its showrooms and service departments to help it hit a 5% market share.
Rybrook Warwick has been named as the best aftersales operation in the world at BMW’s own ‘Excellence in Sales’ awards held in Munich, Germany.
Suzuki has launched a new dealer marketing initiative to reach out to prospective new trade partners, based on fresh, friendly and informal style and use of language.
More than two-thirds of franchised workshops in the UK expect their business to expand by 2015, according to new data released by Castrol Professional.
Portsmouth-based Motorworld Car Bodyshop has joined the Fix Auto network.
