With the Spring Budget approaching, used car website Trusted Dealers, in partnership with the National Franchised Dealers Association (NFDA), is calling on the government to make Britain “a fairer place for motorists”.
AM has confirmed its full line-up of plenary session speakers for this year’s Aftersales Conference and has announced conference moderator as Christopher Macgowan.
Listers Group's simple philosophy, firmly centred around customer care and satisfaction, has served them well in more than 30 years of trading.
Macrae & Dick ‘goes the extra mile’ for customers, even if that means delivering cars from Scotland to locations as far apart as Epsom and the Orkneys. The AM Awards’ judges singled out the clear results from its deliberate, focused initiatives in customer service
Rybrook Warwick’s total sales in the aftersales department increased by almost 8% in 2013 and direct profits increased by 7%. Growth has come from retail parts, labour sales, customer satisfaction and a focus on continual staff training.
Motorpoint has chosen Help for Heroes as its official charity of the year for 2014.
The average satisfaction with the standard of dealer repairs in the latest Auto Express Driver Power survey results has improved slightly from 86% to 86.1%.
Seat has covered the cost of a service for its 40,000th It’s Fixed service plan customer Michelle Lam.
Nottinghamshire police are continuing tests to identify a dead body found at a vacant car dealership.
An Exeter car retailer is believed to be the first in the world to introduce Formula One standards and technology in its workshop.
Duncan McClure-Fisher, managing director of Warranty Direct, has announced his departure from the business he co-founded 17 years ago.
An independent garage owner who has run a business named Alan Carr Jaguar Services for 14 years says he'll change his name by deed poll rather than be forced to rebrand by British carmaker Jaguar.
A worker at Timberland Ford who'd called in sick later crashed his Nissan into the showroom and shot two colleagues with a shotgun.
Hyundai Motor UK is already benefiting from the results of a 12-month aftersales focus in its network which has included a range of initiatives and further plans to create an online service booking facility linking customers to their approved workshops.
The first Kia models are starting to reach the end of their seven year warranty following the brand’s launch of the European designed Cee’d in 2007.
Angela Barrow, the Emac chief executive talks about selling the company's millionth service plan, where growth will come from and how dealers can tackle the misconception that they are more expensive
A man attacked a Bedfordshire car dealership with an axe after deciding the Porsche he'd bought there was no good.
The Independent Automotive Aftermarket Federation (IAAF) has announced that Wendy Williamson will become the new chief executive, taking over from Brian Spratt in July this year.
The owner of a Berkshire car maintenance business has been sentenced for safety failings after reversing into and killing a customer in his van.
Franchised dealers can offset lost business to independent garages by selling them parts
