Motorists still see a face-to-face aftersales service as 'the norm' despite car retailers' introduction of increased digitalisation to maintain COVID-19 social distancing.
Volkswagen has enhanced its Approved Used car retail scheme to include two years of warranty cover, MOT and roadside assistance to customers.
Nissan, Peugeot and Citroen dealer group Trenton is offering Tracker devices to it’s customers as an add-on sale, as part of a new partnership.
The success of September's plate-change campaign plus dealers' prospects for Q4 are among the topics being discussed at the quarterly AM Motor Retail Review webinar on Tuesday, October 6.
Fix Auto UK has formed a partnership with Trustpilot, to ‘instil confidence and credibility’ in the service provided by its franchise partners.
Groupe PSA has a launched a new tyre family that will be available through its retail network as part of its Eurorepar aftersales parts programme.
Harwoods Group has completed the development of a new glass-sided Audi aftersales facility in Portsmouth in an effort to bring customers a “future now” car servicing experience.
Autotech Recruit has highlighted the automotive sectors' aftersales skills shortage in celebrating the growth of its Manufacturer Led Programme (MLP) for temporary staffing.
TrustFord is poised to expand its Ford Quick Lane tyre and service aftersales fast-fit centre network with the opening of a £400,000 facility in Gorton, Greater Manchester.
Dealer groups and the valeting industry could face staff shortages next year as UK employers will not be able to hire non-UK residents for certain key roles.
The Institute of the Motor Industry (IMI) has appointed BP’s Dr Esther Hills and the Rail Safety Standards Board’s Rachel Leech as new non-executive directors.
Car retailers risk returning to an aftersales famine after the “feast” experienced after the COVID-19 lockdown and the race to catch-up with a backlog of postponed MOTs.
Skoda has developed a new tool for its dealers that is able to diagnose faults from a sound recording.
AutoGuard Warranties has opened it’s second office in Belfast city centre to provide additional support to its network of dealers in Northern Ireland.
The average UK car retailer delivered a £28,000 year-on-year swing to profitability in August to ensure “a profitable 2020 seems very much in reach for the average retailer”, according to ASE.
Lynk & Co chief executive Alain Visser has said that the UK will become the mobility brand’s second-biggest European market after Germany when it launches in 2022 – with Volvo retailers benefiting from aftersales trade.
SsangYong has appointed Phill Sargent as new regional aftersales manager for the south of England and Wales.
The Steven Eagell Group has opened a new Lexus used car showroom and aftersales facility in Kings Lynn with the relocation of its Toyota franchise in the Norfolk market town.
The National Franchised Dealers Association (NFDA) has welcomed a “Skills Speech” by Prime Minister Boris Johnson, expressing hope that it may indicate a move towards jobs generating reforms.
A new partnership between Allianz Partners and the FCA Group helped to drive warranty work to Abarth, Alfa Romeo, Fiat and Jeep dealers across the UK during COVID-19 lockdown, it has been claimed.
