Automotive video specialist CitNOW has appointed Jason Jeggo as its new head of sales for the UK market.
Multi-technician teams may boost labour hours and customer satisfaction
Alternative-fuelled powertrains, the connected car and even ‘virtual’ technicians are changing how franchised dealers will provide, and profit from, aftersales.
Needing more and varied parts to fulfil aftermarket demand raises logistical challenges whilst the rise in self-diagnosing vehicles offers opportunity.
Volkswagen is rolling out the use of hand-held tablet devices and video in dealerships in a bid to transform customers’ aftersales experience.
Vauxhall improves its fleet aftersales offering with new fleet service plans and warranties which secure a company car's business within the franchised network.
Northern Ireland BMW retailer David Prentice has retained Accident Exchange as its accident management provider following continued growth in bodyshop revenue and customer satisfaction.
Michael G Motors has become the latest addition to Fix Auto UK’s network and will now operate as Fix Auto Luton.
The Retail Motor Industry Federation and Scottish Motor Trade Association have met with ministers to present a case against extending the MOT test for new cars.
Three quarters of Volvo’s 110 UK dealer network have agreed to change their aftersales operations to have two-person technician teams working on vehicles.
Car dealers can now offer used car buyers a connectivity and telematics package which promises servicing prompts, intelligent roadside assistance and cheaper insurance premiums.
Fleet maintenance controllers are set to be better equipped to manage service, maintenance and repair (SMR) through an agreement by Fleet Assist and CarWeB.
Total has retained its position as Kia’s preferred aftermarket lubricants supplier for another five years.
A pair of long-serving Ray Chapman Motors employees are set to retire from the Malton and York dealerships at the end of March following 35 years of success with Volvo.
BCA has begun the re-branding of its former SMA centres with the official opening of its Leeds centre.
New Vantage Motor Group aftersales director Dale Baker has said that he is "delighted to be back" at the fast-expanding dealer group.
Dealerships across the UK could be missing out on as much as £460 million worth of aftersales opportunities as they fail to sell 44% of 'red work' to customers.
SsangYong Motor UK has appointed Doug Lincoln as aftersales director as it looks to support its expanding dealer network.
Ford and Nissan bosses in the UK have both claimed that one of the biggest challenges facing dealerships in 2016 is a skills shortage leading to the “untapped potential” of aftersales.
The collapse of crude oil prices are delivering a “sting in the tail” to automotive workshops accustomed to making money from its sale.
