A delegation of more than 30 car retailers from Thailand have paid a visit to Vertu Motors’ Mercedes-Benz Reading dealership to explore how it achieves top-rated customer service.
Market and economic forces have created a scenario where franchised car dealerships' savvy aftersales departments are looking outside their traditional zero-to-three-year-old vehicle bread and butter.
As consumers are coming under increasing financial strain from soaring inflation and the cost-of-living crisis, so car dealerships are stepping up to help them through these challenging times.
With costs soaring, a constricted new car market and a used car market under pressure, the concern that routine vehicle servicing, maintenance and repairs (SMR) could be delayed, or cheaper alternatives sought by cash-strapped customers, is all too real.
Kia UK will support its dealer network to win more aftersales work from fleet customers, by subsidising labour rates.
The Competition and Markets Authority (CMA) has written to the Secretary of State recommending the introduction of new, UK-specific block exemption regulations for the automotive aftermarket.
Institute of the Motor Industry (IMI) policy manager Hayley Pells has called for Government to add the automotive sector on the UK’s Shortage Occupation List in an open letter to Secretary of State for Transport.
Point S Tyre & Autocare has grown its network to 300 members in the UK, providing tyre and car maintenance services.
Fast-growing Steer Automotive Group has opened a new flagship accident repair centre specialising in premium and luxury vehicle brands.
Lexus has topped the rankings in the annual What Car? Reliability Survey with “exemplary” standards across its model range.
Almost 700 MoT testers have been disqualified in the last two years (2020/21 and 2021/22), a rise of 49% compared to the previous two years.
Mazda UK has opened a new bespoke training centre that will centralise training for staff from across the Mazda dealer network.
With new car supply constraints and a cost-of-living crisis fuelling an aging vehicle parc in the UK, trusted and reliable aftersales services are set to be increasingly valued by motorists.
Tributes to Queen Elizabeth II for her lifelong support of, and interest in, the UK's automotive sector feature in the September 2022 issue of AM magazine, available to read here free in digital format.
Motus Commercials has won the Motor Transport ‘Apprenticeship of the Year’ Award 2022.
The IMI has revised its forecast for when the shortage of EV trained technicians will hit the aftersales sector.
An MOT tester who issued 31 MOT certificates without testing the cars while working at Halfords Autocentre has received a suspended jail sentence.
Halfords has outlined a number of senior leadership changes, including the appointment of a new chief operations officer, as it mergers customer and commercial functions.
Car retailer’s priorities have shifted away from new and used car sales to improved compliance and aftersales focus.
Independent garages will be offered a free energy use audit as part of a new scheme launched by the Independent Garage Association (IGA) to help businesses tackle soaring costs.
