National Windcreens uses AI to make instant decisions on glass replacement

National Windcreens has launched a new online artificial intelligence (AI) system that provides an instant decision on whether a windscreen can be repaired.

The service requires users to upload a photo to National Windscreens website and can then advise on whether replacement or repair can be undertaken.

Using a photograph to identify if replacement is required can shorten the online booking journey, allowing users to choose the date and location of where the work is to be carried out. No further information will be required, National Windscreens said.

David Pugh, IT director at National Windscreens, said: “Our artificial intelligence system has been tested extensively over the past 12 months with tens of thousands of images being uploaded.

“Our tests show that the AI decisions on whether repair or replacement is required are accurate in over 98% of cases, providing the image uploaded is in line with the simple guidelines we provide.

“Drivers are provided with a faster, more streamlined experience and National Windscreens collect damage assessment information that is far more detailed and accurate than the previous industry standard methods of asking lots of questions.

“It has been a significant investment and means we are the first in this UK sector to use AI technology in this way to improve the customer experience.

“Our omnichannel digital platform already provides considerable flexibility and choice but we continue to accelerate our digital development programme.”

The new development follows the introduction last year of a drag and drop damage selector that reduced the amount of time required for a driver to indicate the size and position of damage on a windscreen.

The company also recently launched a new online system for reporting the exact glass damage on a vehicle.