Startline launches remote training Academy

Startline Motor Finance has a launched the Startline Acadamy, a new remote learning platform to deliver training and wellbeing support to its staff.

The initiative was launched in response to the rapid growth of remote working over the last year.

Startline CEO Paul Burgess said: “The situation created by the pandemic has really made us look at our people afresh, at how we can best meet their wellbeing needs and also help them to develop new competences in a work world where in-person contact is much reduced.

“Even though we aim to switch to a hybrid working model in the medium-long term, with staff spending some time in the office and some at home, it is clear that the new situation very much creates its own demands.

“Startline Academy is part of our answer to that shift. We’re not just looking to improve the skills of our staff in terms of what they bring to the business but create a greater sense of corporate unity and emotional intelligence around our approach.”

Startline Academy covers three key themes - driving operational excellence, managing and developing, and organisational resilience incorporating staff wellbeing – and all training delivered will be reinforced through Startline’s StartLearning online platform.

These areas are reflected in a trio of core modules for all staff which include wellbeing courses on time management, emotional intelligence, embracing change, financial awareness and healthy lifestyle; operational excellence covers continuous improvement training, diversity and inclusion, values session and characteristics; and the skills module looks at call handling, communication and listening training, IT training and people policies.

 “We are trying to put in place an infrastructure to ensure that people who are operating remotely get the support they need. This is a whole new way of working for just about everyone at the business and they must be supported,” Burgess added.