Volkswagen Financial Services (VWFS) Fleet has appointed Gavin Jones to the newly-created role of head of fleet corporate service.

The new role has been created in a bid to further support VWFS Fleet’s commitment to develop best in class customer service as well as enhancing its key supply partnerships, it said.

Jones has 20 years’ previous experience in a variety of senior operational and customer facing roles for leasing and fleet management providers.

He said: “I am looking forward to supporting our team to deliver the best in class service to our new and existing customers and contribute to the continued growth of the business.

“VWFS Fleet has the advantage of being part of a large automotive manufacturer and a robust multi-marque finance provider giving the scale, resources and specialist knowledge to offer our customers the full suite of mobility services they need today and for the future.”

Ian Tilbrook, fleet director at VWFS Fleet, said: “We are delighted to welcome Gavin to the team at VWFS Fleet. His experience and expertise in customer service and supplier management will be invaluable to us as we navigate the industry’s changing landscape.

“This new role marks our commitment to our customer first approach and we look forward to building on our strong relationships with current and future customers.”