Jane Talbot, an Inchcape BMW Colchester sales consultant, has won a Behavioural Measurement Score Award at the inaugural Performance in People Customer Experience Day.

She received the award in recognition for her outstanding customer service skills. 

Kevin Appleton, head of business at Cooper Colchester BMW/MINI, said: “This award is an acknowledgement of Talbot’s outstanding customer service skills and her ability to deliver strong results. The recognition of her performance is also another great example of how Inchcape is leading the way in the delivery of a superior customer experience in our industry.”

The PiP Customer Experience Day brings together senior customer experience professionals from an array of brands, and offers attendees the opportunity to network and share best practise on the delivery of customer service excellence across various UK industries.

This year’s event was hosted by Vodafone at its headquarters in Newbury with more than 120 customer experience professionals from national and global brands including John Lewis, Next and Tesco, amongst others.