Lexus Hull and Lexus Ipswich have been voted winners of Kiwami Awards which recognise the top-performing centres across Europe.

This year, 17 retailers across Europe were recognised for both their business achievements and an exceptional level of customer service according to ‘omotenashi’ principles of hospitality.

In essence, this treats every customer with the care and attention to detail that would be extended to a guest in the home, reinforcing the Lexus principle of making luxury personal.

Pascal Ruch, Toyota Motor Europe vice president for Lexus, said: “This is an exciting time for our retailers as we work with them on our programme for future electrified models and maximising the opportunities offered by digitalisation.

“At the same, we are maintaining our human-centred approach, ensuring that we give our customers a great experience, whether they are visiting our centres in person or through our digital channels.

The Kiwami Awards were introduced in 2016 and this year more than 340 official Lexus retailers were eligible for consideration across Europe.

This year’s winners were rewarded with a four-day event in Norway, including electrification fact-finding and best practice sharing, a gala dinner and opportunities to enjoy spectacular landscapes with hiking and fjord expeditions.

 

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