Fiat and Alfa Romeo dealers shouldn’t expect to see improvements in brand rankings in high-profile customer satisfaction surveys for at least another year.
The Retail Motor Industry has hit back at claims from Which Car? that car dealers are duping customers into bad deals with “salesman’s hype”.
Volvo will introduce an electric version of its C30 into small fleets next year and a plug-in hybrid V60 will be available from 2012 with emissions of just 50g/km of CO2.
Nearly three quarters of dealers believe their brand is important to customers when considering a new car.
Jaguar Land Rover will keep its three factories in the UK.
Seat is changing the badging on its Ecomotive models.
Consumer watchdog Which? Car is publishing a feature intent on exposing tricks of the trade and what it calls “salesman’s hype”.
The SMMT has confirmed that the 2012 British Motor Show will not be reinstated in 2012.
Specialist aftersales business managers could be the key to increasing customer retention for franchise dealers.
The clock is ticking for suppliers to stand a chance of being acknowledged as the finest in the sector.
Marshall Motor Group has signed a three-year deal with Castrol Professional for supply of lubricants to 26 brands across 62 dealerships.
Only one in five motorists (22%) take notice of the recommended service intervals through their dashboard indicator or their car manual.
Skoda has launched its newest pledge - the Skoda Customer Promise.
Peugeot’s new Ion electric car, based on the Mitsubishi i-Miev, will be available on a four-year 40,000 mile lease contract when it goes on sale in the UK towards the end of this year.
Nissan Motor GB will have up to 40 dealers operating as outlets for its Leaf electric vehicle by the end of November.
The Manheim Remarketing car auctions business at Canklow Meadows industrial estate, Rotherham, is set to close with the loss of up to 30 jobs.
The Co-operative Motor Group has launched an aftersales charter and price promise guarantee.
Downsizing starts to make its mark on the most popular German premium brands
Nissan scraps plans for a diesel variant after selling just 442 Cubes
Training for the service and maintenance of electric vehicles has now been finalised ahead of its launch in January 2011.
Mini is hoping to broaden the appeal of the brand beyond its current core market of women by entering the FIA World Rally Championship in selected rounds of the season in 2011.
An independent accident repair network has launched a menu-priced one-day vehicle body repair service to compete with traditional mobile SMART repair businesses.
BSM (British School of Motoring), the UK’s biggest driving school, will go back to Vauxhall to provide it with Corsas from March 2011.
Which?Car annual survey reveals most motorists are happier dealing with the independents
Marshall has completed its acquisition of Mercedes-Benz retail outlets in the north west from Pendragon.
Bentley Motors has recruited Alasdair Stewart as its sales and marketing director, following the departure of Stuart McCullough.
Mercedes-Benz is to recall 22,355 cars in the UK due to a potential problem with the power steering on its C-Class and E-Class models.
Eric Le Corre has been appointed managing director of Michelin Tyre following the retirement of Jim Rickard. Le Corre, previously executive vice president and chief financial officer of Michelin North America, will be based at its HQ in Stoke-on-Trent.
New course took A-level students and made them automotive managers
Development was designed to solve space problem created by increasing model ranges
