Driving customer loyalty and repeat business is the hallmark of success in any commercial organisation – and it’s a particular challenge in the automotive industry.
Today sees the production of the final 15 Land Rover Defenders at Jaguar Land Rover’s Solihull Plant – 67 years and over two million sales after the first rolled off the line.
Work is underway to develop an energy-efficient new showroom for Evans Halshaw Vauxhall in Leeds.
A pair of car dealers have been fined after used car they sold was repossessed from its new owner due an outstanding finance payment of £900.
Group Renault UK has defined its new Services and Quality division with a pair of new appointments who will aim to drive a positive focus on customer experience and quality.
Three training providers are preparing to pilot a new DVSA qualification for all MOT managers and testers from April 2016, as part of a three-phased approach involving around 500 people.
Mill Volvo Sunderland has become the brand’s first UK site to be certified with the ‘Volvo Personal Service’ accreditation following a three year period of operational changes.
In 2015 the European car market totalled 14.2 million new registrations, an increase of 9.3% over 2014 full year results; the highest since 2009.
A new referral service is being rolled out by Close Brothers Motor Finance following a successful pilot with dealers in 2015.
The SsangYong Tivoli has been made available through the Motability Scheme, allowing disabled motorists to lease a new Tivoli using their higher rate mobility allowance.
Moves to empower customers will mean that self-service motor finance is set to become a major trend in 2016.
The results of AM annual ‘Dealer Recommended’ programme have been revealed.
Former HPI head of automotive finance Darren Greenyer has joined Raphaels Bank as deputy head of lending.
Eight cars have been destroyed in a suspected arson attack on the forecourt of Inchcape’s Old Trafford Volkswagen dealership.
An investigation by Devon and Somerset Trading Standards into the region’s used car dealers resulted in a total of 13 cars withdrawn from sale following visits to 18 forecourts.
Northern Ireland car retailer Charles Hurst Group has unveiled a new customer-led concept which it believes is the future of modern car retailing.
Franchised dealers are at greater risk now of losing more service work to the independent sector now EU legislation has removed limitations to its taking more market share, it has been claimed.
SMC Garage Group has added an MG Motors franchise to its Plymouth operation to expand the brand’s presence in the south west to six dealerships.
January saw consumers out searching for and buying used cars in large enough numbers for high supply volumes not to be much of an issue.
Evans Halshaw has extended the reach of its online-focussed Car Store operation with the opening of new branches in Bristol and Norwich.
BMW Group in the UK and Ireland has appointed business outsourcing specialist arvato as its customer service partner in a deal spanning the next five years.
Lotus customers from London’s Hexagon dealerships are now able to get on track at the sports car brand’s Norfolk HQ as part of a new test drive tie-up between the two businesses.
It is a point that cannot be overstated. The worst-case scenario for any car dealer is customers returning to the forecourt demanding their money back.
Northern Ireland claimed Renault’s Car Dealer of the Year award for the first time ever with the success of Shelbourne Motors.
Insights into how to manage, motivate and inspire more than 15,000 volunteers to deliver the best customer service at the London 2012 Olympics is set to help dealers further develop their own ‘people’ strategies.
Vauxhall and Opel will reveal their vision of the future sports car with the GT Concept at this year’s Geneva International Motorshow, which takes place in March.
A 24-strong delegation of Vauxhall retailers were selected to join 100 of the most successful dealers across Opel Europe at a congress held at the brand’s headquarters in Rüsselsheim, Germany.
The workshop roof collapse at Milton Keynes Audi last June will lead to the dismantling of a partly-built Audi showroom in Sunderland.
The four Rs of reputation, relationships, recommendations and rapport are still key to customers’ car buying choices, research carried out by Motors.co.uk has revealed.
AM100 car retailer JCT600 held its annual conference last night and used the occasion to celebrate its 70th anniversary, with almost 2,000 staff and guests.
