Inchcape Retail has seen 20 of its business managers pass the IMI Accreditation for Finance and Insurance standards.

The training programme was put together in partnership with Alphera Financial Services and saw the business managers put their knowledge to the test during a day-long assessment involving tests, discussions and role play.

Sue Myers, finance and insurance director for Inchcape, said: “Inchcape is committed to ensuring every customer receives the very best advice from our business managers. 

“Our vision is to be the most trusted automotive retailer and distributor and we aim to achieve this by developing our team to be the best they can be to ensure they deliver an outstanding experience for our customers. 

“The IMI Accreditation for Finance and Insurance plays a key part in developing our team and providing customers with the reassurance they are dealing with a professional organisation.”

In 2016 Inchcape made a pledge to increase its business development resources to ensure it had management capabilities to participate in industry consolidation.

The company insisted it would involve its CEOs of its market-specific operations, in order to leverage their knowledge and insight to deliver its growth agenda.

Franco Boscarelli, business development manager for the Institute of the Motor Industry said: “Treating customers fairly is our priority and, needless to say, we are all very proud to be able to offer such a ground-breaking opportunity to our professionals.

“Participation from Inchcape is a significant milestone on this journey - they have worked tirelessly to deliver our new accreditation by way of a bespoke training programme, preparing their candidates in the best possible way.

“This is a shining example for our sector to follow.”