Former Lookers executive Paul Bentley has been recruited by the National Franchised Dealer Association.
Bentley, who spent almost 20 years at AM100 motor retailer Lookers, most recently as its group operations director, will have a role helping the NFDA to support its dealer members in navigating the current issues in finance and insurance (F&I).
It is a timely appointment, given the activities of the Financial Conduct Authority and Financial Ombudsman Service, the recent commission disclosure bombshell ruling by the Court of Appeal, and the increased volume of complaints fuelled by the interest of claims management companies.
Login to continue reading
Or register with AM-online to keep up to date with the latest UK automotive retail industry news and insight.
Spotlight on the customer
In this issue:
What consumers really want - trends and habits dealers must understand to provide the right buying experience
Barriers to EV purchase - many private motorists need extra help before they take the plunge
Delighting used car buyers - it's essential for retailers to offer tailored experiences and great value
Aftersales customer care - valuable interactions are vital as dealerships face fishing in a diminishing pool
A customer-first future - Steve Young, ICDP MD, gives AM an exclusive insight.
Read now
An award-winning journalist and editor, with two decades of experience covering the motor retail industry, and accredited by the Institute of Leadership and Management (ILM) plus the National Council for the Training of Journalist (NCTJ)
As editor of AM since 2016, Tim is responsible for its media content, planning and production across AM's multiple channels, including the website, digital reports, webinars, social media and the editorial content of AM's events, Automotive Management Live and the AM Awards. His focus is on interviewing senior leaders of franchised dealer groups and motor manufacturer national sales companies to examine latest developments in UK motor retail.
Login to comment
Comments
No comments have been made yet.