A disgruntled Land Rover customer blocked the entrance to Vertu Land Rover Leeds for six hours after a warranty dispute.
Customer Rob Kelly, who also works in the trade as owner of used car dealer Exclusive Automotive in North Yorkshire, has been recording his issues with his Land Rover Defender on social media platform TikTok following a fix carried out under warranty to the vehicle's gearbox.
Kelly did not buy the Defender from Vertu Land Rover Leeds.
According to the Daily Mail, Kelly returned to the dealership demanding a full engine replacement.
Dealership staff called the police to to get Kelly to move a lorry that he had blocked across the entrance to the dealership.
The police were unable to persuade Kelly to move his vehicle.
He returned the next day to the dealership for a meeting with Vertu staff where the work to the Defender's engine was agreed "as a gesture of goodwill", in addition to Kelly taking a courtesy car while waiting for further repairs.
AM Dealer Recommended 2025
In this issue we present the top perfomers in the 2025 AM Dealer Recommended research.
Significant motor retail industry suppliers have been endorsed by UK automotive retail leaders in our research programme.
We surveyed dealers from our audience to find out who they trust most and rely on for products and services in a variety of critical aspects of their motor retail operations.
Almost 30 companies received sufficient support from AM's dealer audience to become Dealer Recommended this year.
Find out who they are and learn from them how they can problem solve in your business.
Read now
Login to comment
Comments
No comments have been made yet.