Lexus dealers top Driver Power 2020 survey

By Matt de Prez

29 July 2020

Lexus UK dealers have topped Auto Express magazine’s Driver Power survey, which ranks the best dealerships in the country.

The Japanese brand's franchisees stood out in a number of key areas, including for the politeness of staff, their communication, the standard of work their service centres carry out, and how readily courtesy cars are available.

Lexus also had the lowest proportion of reported complaints of any brand’s dealerships in the 2020 survey.

Ewan Shepherd, director of Lexus in the UK, said: “This is the fourth successive year that we have topped the Driver Power rankings, which makes us really proud. We never take success for granted. Lexus is committed to constantly improving the service we provide and the amazing experiences we offer our customers, so it is particularly rewarding to see our network achieving a higher score than in 2019.

“That can be attributed to the hard work and commitment of retail network partners across the country who embrace our concept of omotenashi – our passion for the best hospitality in everything we do for our customers.”

Lexus led a trio of Japanese brands in this year’s survey, with Honda and Toyota placing second and third respectively, narrowly ahead of Porsche, Peugeot and MG.

Steve Fowler, Auto Express editor-in-chief, said: “Fresh from topping our annual brand survey earlier this year, this latest win in our dealership survey shows Lexus knows precisely what its customers want, and the firm continually delivers. Remarkably, its score of 93.42 per cent marks an increase over last year’s result, in what has been the most challenging year in recent history.”

Lexus also topped the Driver Power customer satisfaction survey in April, emerging as the maker of Britain’s most reliable cars.

In May, Lexus’s franchised retailers topped the What Car? ranking of the UK’s top car service and maintenance providers.

Driver Power top ten best car dealers 2020: