Complete Automotive Solutions, the automotive software firm, is being brought under the umbrella of Manheim Retail Services following its acquisition by the global automotive group this summer.
The announcement of CAS becoming a division of Manheim Retail Services comes as it launches an upgraded version of its call recording and reporting system, Voicesafe, branded Voicesafe Enterprise.
It uses cloud-based storage and can be accessed from any mobile device.
It is not the first time the two companies have worked together, with CAS products already integrated into two of Manheim Retail Services' systems; MLM (Manheim Lead Management) and RTC (Manheim Aftersales).
David Lloyd, director of innovations at Manheim Retail Services, said: "Manheim Retail Services is known for its award winning customer service, and we recognise the potential boost to customer service that comes with Voicesafe Enterprise."
Manheim is a subsidiary of Cox Automotive.
An award-winning journalist and editor, with two decades of experience covering the motor retail industry, and accredited by the Institute of Leadership and Management (ILM) plus the National Council for the Training of Journalist (NCTJ)
As editor of AM since 2016, Tim is responsible for its media content, planning and production across AM's multiple channels, including the website, digital reports, webinars, social media and the editorial content of AM's events, Automotive Management Live and the AM Awards. His focus is on interviewing senior leaders of franchised dealer groups and motor manufacturer national sales companies to examine latest developments in UK motor retail.
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