Technical Support Team Manager

Job Advert for: Technical Support Team Manager 

About the role

This is a brand new role brought in to support Pete Janes, our Technical Fleet Services Manager. It plays a key part in the vision he has for the overall technical team, heading into 2022 and beyond.

In essence, you will manage a team of circa 15 Technical Support Specialists, based across our offices in Sale, Solihull and Swindon, who to manage our vehicle downtime and handle associated complaints. They are a busy team with a variety of stakeholders, both internal and external, so face a steady stream of challenges.

Your remit is to provide them with the support and skills they need whilst ensuring we hit the agreed KPI’s and our customers are satisfied. From recruitment and onboarding to performance management and development, you will manage the complete employee lifecycle. You will also be responsible for overall team performance. Duties will include resource deployment, team motivation, monthly reporting and proactively identifying process improvements.

To be successful in the role, you will build lasting relationships with various key stakeholders, particularly the Technical Team Manager who manages the team who authorise repairs.

Salary range of £30-35,000 and you can be based in either our Solihull or Swindon offices.

This role is eligible for Hybrid working (up to 2 days working from home per week). 

About you

We are looking for someone who has both the technical automotive background and the ability (not necessarily the experience) to manage a team. It’s also important that you can see the bigger picture. This means working closely with Pete as he looks to implement his vision whilst being pro-active in your continual search for improvements.

You may currently be a Maintenance/Senior Controller or maybe a Supervisor, so you will have the technical skills. Ideally you will have some management experience. If not, you will be a natural leader, able to delegate work and motivate a team.

This is an ideal opportunity for someone to progress within the sector, or move away from the tools and into our exciting industry. It’s a Monday to Friday role and you will find our offices inviting and friendly.

Key skills required:

• Technical experience gained in the Motor industry
• Supervisory or management experience ideally
• Natural delegation and leadership ability
• Excellent prioritising, planning and organisational skills
• A highly motivated and self-driven mind set
• Experienced in working to tight deadlines within customer environments
• Able to demonstrate excellent attention to detail

Application process

Applicants invited to the next stage will complete an online video screen. This way, you can tell us all about yourself, before we shortlist who to select for interview. You will be able to do this on your mobile phone, tablet or laptop 24/7, giving you complete flexibility. Full instructions and a Hints & Tips video will follow.

What’s in it for you?

Culturally, we are a friendly bunch - more human, than corporate. We expect a lot but know that works both ways so offer our Journey Makers a fantastic employee experience end to end.

All our offices are welcoming and refreshed to reflect our new ways of working in a post-COVID, forward thinking digital and hybrid setting. You will be given the perfect environment to do your work to the highest standards possible, as well as the opportunities to develop your own career.

You will be joining a family – where, together, we are all pushing the limits of what’s possible for our customers and for each other. We’re an excellent mix of new and longer serving Journey Makers, all working together to constantly improve the service we offer all our customers. Sharing experience, ideas and creative solutions is what we do best.

Being owned by a bank (BNP Paribas), not only are we part of global brand making a positive difference to the World, but we all benefit from some excellent perks.

This is a Pay Zone B1 role with a salary range of £30-35,000 plus an annual bonus (up to £1,725). You will also enjoy the standard benefits like Private Healthcare (AXA PPP), Life Assurance, a great Company Pension scheme, a range of personal flexible benefits, as well as the usual 25 days holiday (plus bank holidays), and access to great discounts on our products and services.

We’re also proud that we can offer you things that money just can’t buy:

Progressive career development opportunities through our dedicated Learning and Development team. Check out our approach to learning here on our Dare2Discover intro film!

Many opportunities to participate in CSR and Climate Sustainability action

A huge range of volunteering days (we actively encourage our people to volunteer and participate in charity work)

Hybrid working options (working in the office / at home or a remote location that suits your personal circumstance)

Access to first class Mental Health support (onsite through our amazing MH First Aiders or through our dedicated MH support line)

An array of Talent Development opportunities local (UK) and globally within Arval Group / BNP Paribas

And an employee culture that is focussed on creating a great place to work for all our Journey Makers – whether you are here for a temporary stay or with us for a lifetime

We are proud to celebrate the diverse nature of our customers and our hugely diverse teams, where everyone feels safe to be their authentic self. We support all our local communities and groups and actively encourage people from underrepresented backgrounds to apply to become part of our family. We do not discriminate based on race, colour, religion, gender, gender identity, sexual orientation, national origin, genetics, marital status, disability or age – or any other category you can think of, and we have a strong “speak up” culture through which we support and ally with all group our Journey Makers identify with.

We are a family-friendly employer with a culture based on trust, autonomy and flexibility and believe everyone has a voice and the opportunity to make an impact.

Here’s a recent video we put together that shows life at Arval: The Journey Makers

About us

We are Europe’s No.1 vehicle leasing provider with a clear vision for sustainable mobility. Mobility is as simple as someone moving from point A to point B, however and whenever they choose. We know that for 2021 and beyond, being innovative and creative, developing existing products and introducing new ones quickly into the mix is what our customers want, whilst we also focus on leading the way forward on Climate Action within the mobility industry.

Luckily, at Arval, we have an excellent pedigree in all things mobility, and the launch of our five year plan, Arval Beyond, puts us out in front, leading the way. Find out more about our plan here: Arval Beyond

We truly believe all our Journey Makers help us shape our story – and make history in the process. Come, join our family, and be part of it too.

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