Service Advisor - Automotive

Are you a driven, enthusiastic and motivated Automotive Service Advisor? Do you thrive in a fast-paced environment? Can you deliver world class customer service? Would you like the opportunity to work for the South West's largest automotive dealership group?

We are looking to recruit an additional Service Advisor for our Service Department at Taunton Jaguar Land Rover.

What can we offer you?

In return for your hard work as a Service Advisor, you will be offered a highly competitive salary package and a great range of benefits including:

• Workplace pension (salary exchange option)
• 22 days holiday plus bank holidays (pro rata for part time)
• Cycle to work scheme
• Refer a friend rewards
• Life assurance
• Discounted sales, MOT, products, parts & servicing
• Bonus scheme

What will I be responsible for?

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
• Maintaining thorough product expertise and updating your knowledge through manufacturer led training.
• Adopting a professional approach regarding the sale of repairs required.
• Maintaining good housekeeping standards and orderly administration of your work.

Could this be the ideal role for me?

The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team.

The Company

Helston Garages Group was founded in 1960, today we partner with 13 automotive brands, have 37 outlets and employ in the region of 980 people throughout the South West of England with businesses across Dorset, Somerset, Devon and Cornwall.

A major part of our success has been the emphasis that we place on creating and maintaining a skilled, knowledgeable and contented workforce. The effectiveness of this approach is demonstrated by the large proportion of our employees who stay with the Group for many years. Over a third of our staff have been with the Company for a decade or more, with approximately 90 of our staff having worked with us for more than 20 years.

We believe that we offer a stable and enjoyable working environment for our employees. Career development is enthusiastically encouraged by the Management and our Manufacturer partners, with dedicated programmes helping employees and our Apprentices with their progression and ongoing careers.

This is a fantastic opportunity to work for a family run business and if you feel you have the skills, aptitude and attitude to be one of our Service Advisors, we'd love to hear from you so please click APPLY now!