Senior Service Advisor

Role: Senior Service Advisor (Car Dealership)

Salary: Basic Salary of between £27,000 - £31,000 (depending on experience) + upselling and customer service bonus – OTE around £35,000

Location: Newport, NP19 0HE

Our client is a family owned business who have strong values and they encourage their colleagues to demonstrate at all times; Respect and Trust, Teamwork and Unity, Professional and Driven, Friendly and Welcoming

They are now actively looking to recruit for an experience Senior Service Advisor for their Newport dealership.

Job Purpose:

As a Senior Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement.

Job Duties:

• To greet all customers cheerfully and attend to their requirements promptly.
• To obtain and record full customer/vehicle details and accurate description of work to be carried out.
• To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
• To inform customers of any delay in completion (Complying with the Company Pledge)
• To maintain the Workshop loading system.
• To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
• To prepare both cash and account invoices.
• To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
• To deal with customer queries and complaints.
• In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
• To ensure that information required for Warranty items is recorded on the Job Card.
• To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
• To file Job Cards and other documentation.

About You:

Strong Customer Service / Administrative experience.

Previous Motor Trade experience in a Service Advisor role is essential

Excellent communication skills

Experience in a selling/customer service environment.

Full driving licence

Evidence of ‘Right to Work’ in the UK

To apply for this role please submit your full and up to date CV to Jonathan Sweasey at Colin Pybus Recruitment