Maintenance Controller

Job Summary

We are recruiting for a Maintenance Controller based at our South Normanton site.

Terms:

Permanent

Location:

South Normanton

Reports To:

Northern Region Service Manager & Head of Sentinel

Hours of Work:

42.5 hours per week

Salary:

Competitive

There is a vacancy for a Maintenance Controller to work as part of the Customer Service Centre team with responsibility for providing a customer focused service on a range of LGV/HGV vehicles on varying Customer contracts 

 Main Duties and Responsibilities 

• Working as part of a team you will need to work alongside colleagues of differing abilities sharing experiences & knowledge to provide customers with a high level of service delivery
• Ensure that all incoming calls are answered as soon as is reasonably possible & in line with the service centre terms of service
• Select suitably qualified & equipped suppliers to effect service & repairs, ensuring that the most cost-effective option is used
• Co-ordinate all breakdown & call handling incidents in line with any pre-determined customer SLAs and special procedures
• Ensure that all incidents are progress-chased through to completion, keeping the customer informed at all times
• Maintain individual incident records
• Control the maintenance, breakdown, & accident expenditure on a varied range of equipment & contracts, operated by both internal and external contracts
• Facilitate in all matters of a technical nature that are or maybe in query due to the cost or quality of repairs, ensuring best value cost & quality levels are achieved
• Authorise expenditure within an agreed spend limit on estimates as dictated ensuring all maintenance records/contract processes are followed as a reference point to decide on the level and cost of repairs necessary before proceeding
• Liaise with Maintenance Control Manager/Fleet Engineers/Contract Managers/Customer on all servicing and MOT requirements ensuring all services & MOT are planned & completed in-line with specific customer an manufacture requirements
• Ensure maintenance records are kept up to date through our supplier portal
• Ensure all procedures are adhered to & report all incidents of non-compliance
• Seek to drive down repair costs & repair rates charged by our suppliers by working with the Fleet Engineers and ensure that the most cost effective resources are utilized
• Cover out of operating hours support for customer breakdowns leasing with both the customer and supplier to ensure all incident are progressed through to completion
• Ensure the workplace maintains a tidy and professional image

Sherwood Truck and Van, part of Guest Group is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century

The Group now operates out of 14 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire

Requirements & Qualifications

• Minimum 3 years experience in the motor vehicle industry
• Applicants should be suitably qualified and have experience in light/heavy commercial vehicle maintenance, repair, diagnostic and standard repair times
• Experience of working in a fast paced and demanding customer environment, with a flexible approach towards meeting the needs of the customer
• Self-motivated and able to communicate clearly in both verbal and written formats
• Ability to work under pressure with minimal supervision and be a team player
• Well organised, taking ownership of tasks and being able to work to detail
• High level of UK geographical knowledge and have a good standard of education at GCSE level
• Knowledge of Microsoft Office applications - an understanding of Maintenance Management Systems would be advantageous

Benefits

• Increased Holiday Entitlement with Length of Service
• Recruitment Incentive Awards
• Long Service Awards
• Health Care Scheme
• Cycle to Work Scheme