It is an incredible sixth consecutive win of the Best Dealer Group of the Year (up to 10 sites) award by MG, Kia, Polestar and Volvo dealer group Waylands Automotive.
The AM Awards judges noted that it continues to raise its game from an already high bar.
Throughout 2023, under the leadership of chief executive John O'Hanlon and finance director James Smullen, Waylands remained committed to investing in various areas to enhance operations, particularly through internal improvements.
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Spotlight on the customer
In this issue:
What consumers really want - trends and habits dealers must understand to provide the right buying experience
Barriers to EV purchase - many private motorists need extra help before they take the plunge
Delighting used car buyers - it's essential for retailers to offer tailored experiences and great value
Aftersales customer care - valuable interactions are vital as dealerships face fishing in a diminishing pool
A customer-first future - Steve Young, ICDP MD, gives AM an exclusive insight.
Read nowAuthor:
Tom Seymour
Freelance writer
Freelance writer for AM, Tom Seymour has been a specialist B2B journalist covering the automotive sector for over 14 years. He started his freelance career in 2015 and currently writes for a variety of automotive, business and technology publications.
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