How Luscombe's Leeds won the Used Car Dealer of the Year Award

Buying a car from Luscombe’s is undoubtedly a different experience when compared with almost any franchised or independent retailer in the UK.

Its entry so impressed the AM Awards judges that they granted it the Used Car Dealer of the Year Award, sponsored by Santander Consumer Finance.

Part of its approach is to establish a culture for the sales team where its members can operate as if they were self-employed and given free reign over all aspects of the sale. Micromanagement is neither desirable nor possible with this approach.