Independent repairers are under pressure as OEMs are aggressively looking to grow with all-makes servicing to counteract recent years of decline in new car sales.
When many also have relationships with large fleet providers this is seen as a way to pull drivers back into franchised workshops, according to some industry observers.
It means that independent garages must get better at marketing and managing their customer relationships, at the same time as planning ways to generate incremental revenue to combat the future decline diesel and petrol engine work.
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An award-winning journalist and editor, with two decades of experience covering the motor retail industry, and accredited by the Institute of Leadership and Management (ILM) plus the National Council for the Training of Journalist (NCTJ)
As editor of AM since 2016, Tim is responsible for its media content, planning and production across AM's multiple channels, including the website, digital reports, webinars, social media and the editorial content of AM's events, Automotive Management Live and the AM Awards. His focus is on interviewing senior leaders of franchised dealer groups and motor manufacturer national sales companies to examine latest developments in UK motor retail.
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