Busy motor retail leaders will want to maximise their time spent at Automotive Management Live 2024 on November 13. So here's a potted guide to help plan your day:
Where is Automotive Management Live 2024?
The UK's leading event for car dealers is in Hall 10 of The NEC near Birmingham (postcode B40 1NT).
What time does Hall 10 open?
The doors to the Automotive Management Live exhibition, supported by premium sponsor Phyron, open at 9.30am and close at 4.30pm.
Where do I register?
We recommend that automotive managers register free in advance at the Automotive Management Live website to avoid any hold up getting in on the day.
What is there to see?
In Automotive Management Live 2024 there are four insight session streams (Aftersales, Digital & Technology, Sales and Strategy) with lots of expert speakers - see below - and the exhibition floor is home to more than 80 leading motor retail industry suppliers showcasing their latest products & innovations in fields such as artificial intelligence (AI), digital marketing, omnichannel retailing, self-service and much more. See exactly who at the Automotive Management Live website.
Can I meet with the National Franchised Dealers Association on the day?
Yes, the NFDA is a partner in Automotive Management Live again, and its team will be on hand to discuss industry issues and hear from dealerships about the challenges and opportunities they face.
Are there any exciting new car brands to see?
Certainly. There is an E-Street feature, sponsored by AffinityEV & Qmerit, which will feature the latest plug-in cars from BYD, Omoda, GWM Ora and Subaru, plus Innovation Automotive have a display in the exhibition hall showcasing the new Skywell EV brand which it is currently seeking franchisees for.
How can I network on the day?
There are networking spaces and a café in the hall, plus space on the exhibition floor to connect with innovative suppliers to identify the products and services that will boost a dealership's performance. Registered senior managers and directors of AM100 dealer groups will also have access to the AM100 Lounge.
Is there Wifi at Automotive Management Live so I can catch up on work?
Yes all visitors to the NEC can connect to WiFi across the entire venue free of charge.
Below is the agenda for Automotive Management Live 2024 in a nutshell to help you plan your day. You can see the fully detailed agenda at the Automotive Management Live website.
Aftersales Stream
Session 1 – Winning battleground 2025 with customer service (sponsor: JudgeService)
Time 10am Location: Theatre 1
Expert speakers: Kim Costello of Pinewood Technologies, Neil Addley of JudgeService
Session 2 – The 10x 1% improvements your workshops can make next week (sponsor: RWA Automotive)
Time: 10.30am Location: Theatre 4
Expert speakers: Graeme Potts of Eden Motor Group, Steve Nash of the IMI, John Hogan of RWA Automotive
Session 3 – Why are your aftersales customers leaving you? (sponsor: AutoChat)
Time: 1.30pm Location: Theatre 4
Expert speakers: Quentin Le Hetet of GiPA, Graeme Potts of Eden Motor Group, Maarten Bekkers of AutoChat
Digital & Technology Stream
Session 1 – Connected systems & unified data: Creating friction-free experiences for consumers (sponsor: Keyloop)
Time: 10am Location: Theatre 3
Expert speakers: Graham Stokes of Keyloop
Session 2 – AI for car dealers: Practical solutions today, innovations for tomorrow (sponsor: Phyron)
Time: 10.30am Location: Theatre 2
Expert speakers: Sophie Birshan of Google, Johan Sundstrand of Phyron
Session 3 – Realising the benefits of customer experience technology investment (sponsor: Concentrix)
Time: 11.00am Location: Theatre 3
Expert speakers: Tony Patterson of Concentrix, Rob Bailey of Omoda UK, Matthew Simpkins of Salesforce
Session 4 – Measuring marketing success in an omnichannel world (sponsor: Marketing Delivery)
Time: 11.30am to 12.00pm Location: Theatre 2
Expert speakers: Jeremy Evans of Marketing Delivery, Carly Keeler-Clappison of Ancaster Group, Charlotte Murray of Marketing Delivery
Session 5 – Ensuring brand promises in a feedback-first world (sponsor: Reputation)
Time: 1.30pm Location: Theatre 2
Expert speakers: Chris Lee and Stuart Mackintosh of Howards Motor Group, Peter Barrie and Declan Gregson of Reputation
Sales Stream
Session 1 – New cars are expensive – just deal with it! (sponsor: Crimtan)
Time: 11am Location: Theatre 1
Expert speakers: Fraser Brown of MotorVise, Adam Derbyshire of Spirit Hyundai
Session 2 – The bright spark’s guide to making good profit from used EVs (sponsor: Indicata)
Time: 11.30am Location: Theatre 4
Expert speakers: Kevin Cartwright of Fords of Winsford, Sam Luscombe of Luscombe Motors, Jon Mitchell of Indicata, Nathan Tomlinson of Devonshire Motors
Session 3 – Perfect your value-added product strategy (sponsor: Supagard)
Time: 1pm Location: Theatre 1
Expert speakers: Mark Busby of Hendy Group, Craig Hepworth of Supagard, Steve Rowe of Vertu Motors
Session 4 – What a fleet customer wants (sponsor: AM Awards 2025)
Time: 2pm Location: Theatre 1
Expert speakers: Lorna McAtear of National Grid, Matthew Hammond of Altrad, Steve Openshaw of Eric Wright Group
Session 5 – The five essentials of good stock management (sponsor: Autofinity)
Time: 2.30pm Location: Theatre 4
Expert speakers: Alex Jones of Carbase, Sam Luscombe of Luscombe Motors, Andy Whitehair of Autofinity
Strategy Stream
Session 1 – Cope with a keen-eyed regulator (sponsor: Oodle Car Finance)
Time: 12.30pm Location: Theatre 2
Expert speakers: Adrian Dally of Finance & Leasing Association, Jerry Page of HR Owen, Andrew Smith of Paxen Group
Session 2 – Creating the sustainable dealership of the future (sponsor: Black Horse)
Time: 1pm Location: Theatre 3
Expert speakers: Alison Jones of Stellantis, Richard Seaward of Sinclair Group, Jennifer Wilson of Auto Trader
Session 3 – Who’ll be next to run your dealership? (sponsor: AM Awards 2025)
Time: 2pm Location: Theatre 3
Expert speaker: John Tordoff of JCT600
Session 4 – Succeeding in a fast-changing brand landscape (sponsor: Auto Trader)
Time: 2.30pm Location: Theatre 2
Expert speakers: Simon Bisp of BYD, Vaughan Blackman of LSH Auto, Ian Plummer of Auto Trader, Steve Young of ICDP
An award-winning journalist and editor, with two decades of experience covering the motor retail industry, and accredited by the Institute of Leadership and Management (ILM) plus the National Council for the Training of Journalist (NCTJ)
As editor of AM since 2016, Tim is responsible for its media content, planning and production across AM's multiple channels, including the website, digital reports, webinars, social media and the editorial content of AM's events, Automotive Management Live and the AM Awards. His focus is on interviewing senior leaders of franchised dealer groups and motor manufacturer national sales companies to examine latest developments in UK motor retail.
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