With 25% of Gen Z admitting to having never answered their phone and 70% preferring to text rather than call. Ross Olsen from AI chatbot provider Auto Converse discusses what this means for sales teams trying to prospect.
Jonny Stephens, senior manager at independent management consultancy BearingPoint explores the recent changes in agency programmes
When motorists want one thing, but policies are driving OEMs to offer less of it, it risks the prosperity of the UK motor industry, argues AM's regular columnist Professor Jim Saker.
Car dealerships could better engage their potential Motability customers through the use of video to help them see the adaptations available to get disabled people behind the wheel.
The most powerful weapon on earth is the human soul on fire, says Dr William Holden, chairman of Sewells, in his latest installment of Sewells' series with AM-online, providing monthly insights into people and performance management to help automotive retail leaders to inspire, motivate and guide their dealership teams more effectively.
Matt Freeman, managing consultant at cap hpi consulting explores the rise in plug-in hybrid electric vehicles (PHEV) registrations.
A call for more focus on vehicle system security from AM's regular columnist Professor Jim Saker, emeritus professor of Loughborough University's business school and president of the Institute of the Motor Industry.
Matthew Walker, managing director at Mobility in Motion, warns upcoming regulations will challenge firms serving motorists with disabilities
Terrific managers do what others don’t or won’t, says Dr William Holden, chairman of Sewells, in his latest installment of Sewells' series with AM-online, providing monthly insights into people and performance management to help automotive retail leaders to inspire, motivate and guide their dealership teams more effectively.
Professor Jim Saker shares his thoughts on the quandary in Europe of OEMs keen to continue selling their cars in China while the river of China's EV exports to Europe turns into a flood.
Women Automotive Network’s Ersin Kara highlights the network's continued commitment to promoting gender diversity
Find out if you're a victim on the accountability ladder as Gail Harrison of Sewells shares her best practice advice for automotive leaders
Employees are rarely hired as a team, so effective leaders must ensure they gel together and understand their purpose, says Dr William Holden, chairman of Sewells,
Mike Todd, chief executive of Volkswagen Financial Services UK, ponders the need for motor retail to offer options which cater for all preferences, now and in the future.
Clarity of internal communication is vital in any organisation, and it starts from the leader down, says Dr William Holden, chairman of Sewells.
Effective motor retail leaders must be skilled implementers of strategy, says Dr William Holden, chairman of Sewells, in his latest installment of an exclusive series with AM-online,
Automotive retail leaders should follow these eight principles to get the highest performance out of their teams, leadership expert Dr William Holden of Sewells writes for AM-online
How can you build and sustain high performing teams in your car dealership? Leadership expert Dr WIlliam Holden shares his advice on AM-online
Alex Wright finds out from industry experts what they see as the likely cause and impact of cuts to the UK's Renault and Dacia dealership networks
Mike Todd, Volkswagen Financial Services UK chief executive, believes the new Consumer Duty regulations will encourage a renewed focus on customers.
Ten incredible tips on leading motor retail teams to consistently excellent customer experiences from AM's team leadership expert Dr William Holden at Sewells
Sewells chairman Dr William Holden writes for AM-online exclusively, giving thoughtful advice for automotive retail leaders who want to manage people and performance to optimum levels.
Mike Todd, chief executive of Volkswagen Financial Services UK, shares his thoughts about the Financial Conduct Authority's new Consumer Duty regime which begins on July 31.
Much has been made of Prime Minister Rishi Sunak’s recent pledge to boost the economy, with commentators analysing how his priorities for 2023 will impact various sectors.
In his latest column for AM, Volkswagen Financial Services UK CEO Mike Todd suggests the automotive sector enters the new year in more resilient form than than ever before.
