In this spotlight issue:
Will flexible working ever suit today's dealerships?
Some cite motor retail's lack of flexibility as a barrier to recruitment. Can it do more?
Buyers still want help with their car purchase
Consumers continue to value point-of-sale finance and insurance
Is part exchange losing power?
Ways dealers can still compete effectively against car-buying platforms
Overcoming complexity in aftersales
How to optimise the efficiency of a franchised workshop
Papering over the omnichannel cracks
Progress has been made, but the end goal continues to remain out of reach
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