How to lead an award-winning team

In 2013, the Sheffield site was making a loss, York was barely breaking even and Hull was profitable but underperforming in several KPIs including customer satisfaction. Under Carney’s leadership, the division achieved £1.2 million net profit in 2017 and almost £1m in 2018. The Hull and Sheffield sites have also won awards from Volkswagen.

Carney’s success is strongly linked to her skills in managing and developing her workforce, and creating an environment where employees support each other. She learned the value of teams and people development early in her career at truck hire firm Kempston in South Africa. It’s experience that she applies at JCT600.

“Without a doubt, none of this is possible without a team of people around you, you drive your results through your people,” she said. “And my passion for what I do feeds back into their passion, which gives them the inspiration to want to do better, and I think as well because I have such strong core values a lot of my team appreciate that and feel respected and confident in what they do because they know they have those values behind them which helps them drive their own performances.