I am responsible for identifying and developing new retail channels that complement our existing routes to market, ensuring that Mitsubishi’s retail strategy meets the needs of customers.
The car-buying process hasn’t really changed over the past 100 years, but we’ve now entered a period of rapid transformation, which we need to embrace. Customers expect convenience and flexibility and we must ensure that we deliver this consistently through all touchpoints and channels in a way that makes the car-buying process an enjoyable one.
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Phil Collins - 09/12/2017 03:19
A business cannot survive without customers but the root to customer retention and continued growth is through the staff... you are missing the main ingredient if you overlook the importance of staff!