As the car retail sector becomes increasing digital-savvy, AM's Debbie Kirlew took a look at six key areas where strides are being made towards a true omnichannel customer journey.
Accurate customer data has always been important, but the COVID-19 pandemic has created a problem that could be losing service departments tens of thousands of pounds of potential profits each quarter.
Automotive Management (AM) explores how to overcome the workshop inefficiencies that are losing car dealerships thousands, perhaps millions, of pounds every year.
In the latest of AM's '10 minutes with...' supplier insight interviews, drivvn chief executive Peter Brown discusses online car sales, the ominchannel customer journey and the influence of the agency retail model.
The future of franchised retailers’ motor finance FCA ruling on discretionary commissions has lead to greater transparency, but few dealers are reporting any noticeable variation to income as a result.
With December’s publication of the Financial Conduct Authority’s (FCA) second consultation on its new all-encompassing Consumer Duty protocols and the automotive retail sector now subject to commission disclosure regulations, motor finance has once again been reassessing how it operates.
In the latest of Automotive Management's (AM) '10 minutes with...' feature series Tom Seymour sat down with National Franchised Dealers Association (NFDA) chief executive Sue Robinson.
Automotive Management (AM) Live served up a packed agenda of seminars and presentations in three theatres focussing on key aspects of the car retail business.
Online car retail, stock acquisition, reputation management and consumer finance were among the themes explored by speakers at AM Live 2021.
Volkswagen Financial Services UK chief executive, Mike Todd, reflects on the sector's rapid evolution and offers insight about what's needed to adapt to the road ahead.
In AM’s latest ‘5 Minutes with…’ supplier interview Petronas Lubricants International UK market manager, Carl Sault, reflects on the challenges of the COVID-19 pandemic and the switch to electric vehicles (EV).
Even the traditionally slender margins that car dealerships make on new and used car sales once all the overheads have been factored in, aftersales is key to profitability.
Aftersales departments have been kept busy for the best part of a decade by a buoyant new car market with each dealerships’ own customer base keeping workshops full.
Jato Dynamics chief executive David Krajicek joined the automotive consultancy as COVID-19 lockdowns gripped the sector. AM caught up with him to reflect on his challenging start.
Automotive Management (AM) Editor Tim Rose sat down with WMS Group commercial director Craig Grant for the latest instalment in the '5 minute with…' supplier interview feature series.
Bumper chief commercial officer Jack Allman speaks to AM editor Tim Rose about the aftersales finance provider's plans for 2021.
Jonathan Holland, the head of online vehicle remarketing business ADESA UK, outlines the need for the industry to sell a vehicle before it leaves its current keeper.
Following the cinch platform's re-launch as an online car retail rival to the likes of Cazoo and carzam, AM Magazine's Tom Sharpe sat down with retail director, Jason Cranswick, to learn more about its new direction.
As part of AM's regular '10 minutes with...' automotive retail supplier interview series, Tom Seymour, discussed 2020's rapid shift towards online car retail and what the future might hold with Silver Bullet managing director, Cameron Wade.
BCA has been met with a backlash from car dealers following its decision to relaunch its cinch marketing platform as an online car retailer perceived to be in direct competition with its traditional remarketing customers.
Drover chief executive speaks to Automotive Management (AM) about the growth potential of car subscription services following COVID-19 and why it needs to forge relationships with more car retailers to satisfy demand.
AM interviews Adele Feeney, managing director of Reynolds and Reynolds UK, and finds out that the DMS provider is expanding with commercial vehicle dealers and driving efficiencies for its customers.
Glen Demetrioff, president and chief executive of RAPID RTC, tells AM about the risks of remote enquiry management and the consumer's desire for immediacy and expertise.
Just as car dealers have had to adapt to responsible retailing standards, with PPE, limits on customers and virtual meetings, so automotive industry suppliers have had to play their part.
Before the lockdown, many of the UK’s largest motor auction and remarketing companies were enjoying successes in signing deals. Now, as the sector gears up to return to normal, they are well placed to support the recovery.
