When Michael Bell took the chief executive’s chair of the family business, Available Car, in 2019, he could never have anticipated quite the baptism of fire that was coming.
Well past the 2016 peak of new car sales, his first year at the helm tackled used car stock challenges and continued work on Available Car’s digital infrastructure and IT investment.
And then 2020 became the year of coronavirus lockdowns and the biggest challenges for business leaders since the 2008 global economic collapse.
Login to continue reading
Or register with AM-online to keep up to date with the latest UK automotive retail industry news and insight.
Spotlight on the customer
In this issue:
What consumers really want - trends and habits dealers must understand to provide the right buying experience
Barriers to EV purchase - many private motorists need extra help before they take the plunge
Delighting used car buyers - it's essential for retailers to offer tailored experiences and great value
Aftersales customer care - valuable interactions are vital as dealerships face fishing in a diminishing pool
A customer-first future - Steve Young, ICDP MD, gives AM an exclusive insight.
Read now
An award-winning journalist and editor, with two decades of experience covering the motor retail industry, and accredited by the Institute of Leadership and Management (ILM) plus the National Council for the Training of Journalist (NCTJ)
As editor of AM since 2016, Tim is responsible for its media content, planning and production across AM's multiple channels, including the website, digital reports, webinars, social media and the editorial content of AM's events, Automotive Management Live and the AM Awards. His focus is on interviewing senior leaders of franchised dealer groups and motor manufacturer national sales companies to examine latest developments in UK motor retail.
Login to comment
Comments
No comments have been made yet.