Join Assurant on an exciting exploration of omnichannel retail.
We examine aspects including:
• How a user experience may differ from on- to off-line and how do motor retailers join the dots?
• What data points are valuable in the journey and how do dealers craft an exceptional customer experience through both channels?
• How does the user interface (UI) influence the customer experience (CX)?
Get to grips with this subject at your business by using the experience of a panel of experts spanning UI, UX, omni, retail and online.
And as convergence occurs in our connected lifestyles Assurant will give you a unique perspective fusing connected living and automotive panellists.
Panellists include:
Ben Mills, digital marketing specialist at FOW
Harsh Singh, AVP, user experience & design at Assurant
Jeremy Evans, chief executive at Marketing Delivery
Damian Tyler, European business development and commercial director at Assurant
Loic Perusset, marketing & partnerships manager at Samsung Electronics.
More articles on:
An award-winning journalist and editor, with two decades of experience covering the motor retail industry, and accredited by the Institute of Leadership and Management (ILM) plus the National Council for the Training of Journalist (NCTJ)
As editor of AM since 2016, Tim is responsible for its media content, planning and production across AM's multiple channels, including the website, digital reports, webinars, social media and the editorial content of AM's events, Automotive Management Live and the AM Awards. His focus is on interviewing senior leaders of franchised dealer groups and motor manufacturer national sales companies to examine latest developments in UK motor retail.
